30% of British Gas, Octopus & Shell Energy customers say their direct debits have DOUBLED
At least 30% of British Gas, Octopus Energy and Shell Energy customers who were in credit and on price-capped tariffs told MoneySavingExpert.com that they've seen their direct debits double – even though the price cap rise is half that, at 54%.
9 May 2022
Admiral double-charges 100s of insurance customers
Insurance firm Admiral has apologised after hundreds of its customers had their direct debit payment doubled in February
27 March 2018
'I got £1,120 back after finding a forgotten direct debit I'd been paying for FIVE years'
A pensioner has managed to reclaim a whopping £1,120 after doing an audit of her direct debits
8 March 2018
British Gas customers double-charged in direct debit blunder
Customers are reporting that their direct debits have been taken twice, leaving them £100s short in some cases
25 November 2016
Nationwide customers hit by payments glitch – are you affected?
Outbound standing orders could leave the accounts of Nationwide customers late, MoneySavingExpert.com understands
1 September 2016
Vodafone warning – all customers check your bills ASAP for errors
A MoneySavingExpert.com investigation has uncovered huge numbers of problems with billing and other issues.
8 June 2016
BT triples monthly fee for paid email service
Thousands of former BT broadband customers face a steep email price hike, with the monthly cost tripling
30 March 2016
Energy direct debit hiked? Challenge it
Some energy customers who switched last winter have voiced frustrations about new suppliers upping direct debits
12 October 2015
Payment failed on payday? Banks to give customers more time to avoid charges
Seven high street giants have agreed to put payments through later in the day if they are rejected first time
7 June 2013
Firms 'should be clearer on regular card payments'
Traders may not be making it clear to consumers that they're being signed up to a Continuous Payment Authority
12 December 2012
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24 June 2022Free lateral flow tests in Wales will continue to be available for people showing Covid symptoms up until 30 July.
24 June 2022Private car park operators in England, Scotland and Wales will no longer be able to set fines above £50 in the majority of circumstances, under new rules set out by the Government.
You've got 100 days to use paper £20 and £50 notes before they become unusable - so check your pockets and down the back of sofas now23 June 2022Time is running out to check down the back of your sofa for any soon-to-be-discontinued paper £20 and £50 notes. There are only 100 days left before they become invalid but the latest figures from the Bank of England show there are almost £15 billion-worth of notes still around.
New Government-backed interest-free loan scheme to be rolled out across the UK from September – here’s how it works23 June 2022Vulnerable people who have been rejected from borrowing will apply to apply for a one-off no interest loan scheme (NILs) from September. The scheme aims to reach 20,000 struggling to pay off debt, with them being able to borrow anything from £100 to £2,000 – here’s how it’ll work.
Barclays to shut a further 15 bank branches this year - check if yours is closing and what your options are23 June 2022Barclays has announced another round of bank branch closures, with 15 more outlets set to shut by the end of the year. The latest closures mean Barclays will close 55 branches by the end of the year. Below we list the branches disappearing and what the alternatives are if you still want face-to-face banking.
17 June 2022It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills.
26 May 2022With the announcement of the Government's energy cost of living plans due out at lunchtime. I thought I'd speedily bash out a note down of what (from memory) I'd asked the Chancellor for when we spoke on Monday - and the other general suggestions I've been making.
24 May 2022Press the rewind button and go way back to April 2015... Possibly on the telly in the corner of your living room, I was on-air at the time urging savers as usual to use their new tax-free cash ISA allowance – because 'money was nicer in an ISA'. But things changed in 2016.
6 May 2022I set up MoneySavingExpert.com nearly 20 years ago – when arguably the modern web was still in its infancy. With an abundance of self-belief (something I had too much of then, as I realise now) I decided not to read any books, or follow prevailing wisdom on how a site should operate – and just do it my way.
Clever ways to calculate your finances