Direct Debit
Admiral double-charges 100s of insurance customers
Insurance firm Admiral has apologised after hundreds of its customers had their direct debit payment doubled in February
27 March 2018
'I got £1,120 back after finding a forgotten direct debit I'd been paying for FIVE years'
A pensioner has managed to reclaim a whopping £1,120 after doing an audit of her direct debits
8 March 2018
British Gas customers double-charged in direct debit blunder
Customers are reporting that their direct debits have been taken twice, leaving them £100s short in some cases
25 November 2016
Nationwide customers hit by payments glitch – are you affected?
Outbound standing orders could leave the accounts of Nationwide customers late, MoneySavingExpert.com understands
1 September 2016
Vodafone warning – all customers check your bills ASAP for errors
A MoneySavingExpert.com investigation has uncovered huge numbers of problems with billing and other issues.
8 June 2016
BT triples monthly fee for paid email service
Thousands of former BT broadband customers face a steep email price hike, with the monthly cost tripling
30 March 2016
Energy direct debit hiked? Challenge it
Some energy customers who switched last winter have voiced frustrations about new suppliers upping direct debits
12 October 2015
Payment failed on payday? Banks to give customers more time to avoid charges
Seven high street giants have agreed to put payments through later in the day if they are rejected first time
7 June 2013
Firms 'should be clearer on regular card payments'
Traders may not be making it clear to consumers that they're being signed up to a Continuous Payment Authority
12 December 2012
Time to recession-proof your finances?
Here are 10 things everyone needs to know about economic downturn
2 May 2012
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Payday lender Sunny in administrationFull help
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What are your rights to a refund if you need to change or cancel a wedding?
7 July 2020
Including can you reschedule, what do insurers cover and will you get a refund -
Ryanair claims it'll clear 90% of its refund backlog by the end of July - here's what to do if you're still waiting
7 July 2020
There may be new hope for Ryanair customers waiting for refunds for cancelled flights, as the airline has said it’s making "rapid progress" to clear its refund backlog - but some say they're still struggling to get paid -
Homeowners to receive £5,000 vouchers to improve energy efficiency
7 July 2020
Vouchers worth up to £5,000 will be issued to homeowners to make their homes more energy efficient under a new Government scheme -
I'm self-employed but confused about whether I can claim that my business is adversely affected by coronavirus
7 July 2020
100s of self-employed people are confused about what constitutes being “adversely affected” by coronavirus, we have some helpful scenarios to work out where you stand, as well as HMRC’s guidance. -
'Bounce back loans' – help for small businesses and income support for those missing out elsewhere, eg, limited company directors and self-employed
7 July 2020
Small businesses can now apply for a new 100% state-backed loan worth up to £50,000, with no interest charged or repayments needed in the first 12 months
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Martin Lewis: Payment holidays extended – but should you take one? Mortgages, credit cards, loans, payday loans, car finance and more
6 July 2020
Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it?
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