Kensington Mortgages must pay over £1 million in compensation after it was fined by the Financial Services Authority (FSA) for hammering borrowers behind on payments with huge charges.
Complaints about financial firms to the independent Ombudsman Service were up by 18% during the second half of last year, after many banks and other providers wrongly rejected consumer gripes.
The energy regulator Ofgem has today introduced a trio of measures intended to offer greater consumer protection, including tougher new rules on the way direct debits (DD) are set.
Postal workers have voted in favour of a national strike in a bitter row over jobs, pay and services, it was announced today. This threatens widespread disruption for consumers in the coming weeks.
Current account customers will be given much clearer information on the charges they can expect to pay after an agreement was reached between providers and the authorities.
The major credit card providers say they will show mercy to borrowers who make late payments because the postal strike has delayed their bill's arrival.