If you're one of the hundreds of thousands stranded by the volcanic ash cloud, this is a full Q&A guide on your refund, employment and financial rights.
Banks and lenders say they will continue to missell debt insurance, as it was revealed consumers could be due over £4 billion in compensation over the next five years.
Complaints about financial firms to the independent Ombudsman Service were up by 18% during the second half of last year, after many banks and other providers wrongly rejected consumer gripes.