The new chief financial ombudsman says consumers should not use claims management companies (CMCs) when making a complaint to the independent arbitrator.
The Financial Services Compensation Scheme (FSCS) has juggled its compensation limits this week which brings bad news for those with insurance but good news for investors.
The shocking scale of consumer mistreatment is uncovered today as the lid is lifted on banks and other financial firms that brush off genuine complaints in the hope they will vanish.
15 September 2009
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