Nationwide

Some 16-year-olds are struggling to open a Help to Buy ISA before the deadline at the end of this month because they haven't yet received their national insurance (NI) numbers. The problems come after a change to the way NI numbers are sent out earlier this year resulted in a massive backlog – if you're affected, here's what you can do about it.

Nationwide will pay an estimated £2 million in refunds to about 7,000 PPI customers, after it failed to send them important information. 

Nationwide has started telling customers about changes it's making to its FlexPlus packaged bank account in November, which include slashing in-credit interest and raising overdraft fees for many. We've full details of the changes below, plus our analysis of whether the account will still be worth it.

Nationwide will refund £6 million to current account customers, after failing to send customers the correct alerts warning them about unarranged overdraft fees.

Less than two months after the financial regulator announced that fixed daily and monthly overdraft fees will be replaced with a single interest rate, Nationwide has announced its rate will be a whopping 39.9% APR – meaning the majority of its customers who use their overdrafts are set to be worse off from November. 

Nationwide is to lower the maximum age covered by its packaged bank account travel insurance from 75 to 70, while raising the surcharge paid by older customers from £50 to £65. 

Banks will now have to publish how likely their customers are to recommend them for customer service as part of new measures designed to make it simpler for consumers to compare and switch.

Increasing numbers of current-account holders are switching banks, with almost one million switches taking place in the last 12 months according to the latest figures - here's how your bank fared and how to bag up to £185 in vouchers for switching.

A new service which lets friends and family report the death of an individual to several banks, building societies and other financial firms via just one online form has been launched.