MoneySavingExpert News

Npower

Ofgem orders Scottish Power to shape up or stop selling

Scottish Power is facing a ban on sales activity unless it must meet tough targets Ofgem has set

14 November 2014

Energy suppliers told to improve 'frankly awful' satisfaction levels

Ofgem has written to the big energy suppliers demanding they take action on the poor handling of complaints

26 September 2014

Ofgem to investigate 'misleading' energy firm letters

Ofgem is launching an investigation into how energy suppliers communicate with customers in debt

22 September 2014

Ovo Energy top, Npower rock bottom in MSE's latest energy poll

Almost 80% of Ovo Energy users rated its service as 'great', while 9% said the same of Npower

22 September 2014

Energy prices to continue rising, experts say

Energy prices are unlikely to rise before December but there is a threat of increases over the next 12 months

9 September 2014

'Halifax, Lloyds TSB and NatWest's fake letters as bad as Wonga's'

MoneySavingExpert.com has compiled a 'fake' letter ranking based on the debt collection letters we've received

1 August 2014

MoneySavingExpert.com sees second, more misleading payment demand from Npower

MoneySavingExpert.com has seen another disingenuous letter sent by Npower purporting to be from an external debt firm

11 July 2014

We'll keep using fake debt firm to target customers, Npower says

Npower customers are targeted with fake debt collection company letters, but the firm says it won't stop using them

9 July 2014

Npower faces Ofgem investigation over late bill blunders

Npower's being forced to meet targets to correct its billing problems and improve its complaints procedure

19 June 2014

Npower agrees to some of MoneySavingExpert.com's calls to wipe ex-customer's bills

After discussions with Martin Lewis, Npower's agreed to be much more lenient with both former and existing customers

5 June 2014