OFCOM

Five million Virgin Media home phone, broadband and TV customers will be hit with price rises of up to 5% from November – but follow our tricks to beat the hike.

A Vodafone customer who disputed a mobile bill has won a maximum £10,000 ombudsman payout and forced the telecoms giant to write off the rest of the debt.

Ofcom has launched an investigation into Virgin Media's exit fees of up to £240 following complaints from its customers.

Mobile firm Three has been fined £1.9 million for failing to ensure all its customers could always call 999.

Mobile phone users could switch network simply by sending a 'goodbye' text to the operator they want to leave, under new proposals by regulator Ofcom.

Broadband and landline customers could pocket up to £185 million in payouts each year if new plans by Ofcom to force providers to pay compensation for service delays and missed appointments are given the go-ahead.

Telecoms firm Plusnet has been fined £880,000 by regulator Ofcom, after the company billed more than 1,000 broadband and landline customers for services they had already cancelled.

BT's 2.3 million landline-only customers are set to enjoy a price cut of at least £5/month under plans outlined by the regulator.

A Vodafone customer has told how he racked up an astonishing £10,500 bill after exceeding the data allowance on his Wi-Fi dongle, which he mistakenly thought had been capped. If you use broadband on the go, beware – some Vodafone dongle customers don't have any caps on their usage in the UK, even though all providers cap dongle usage abroad.