MoneySavingExpert News

OFCOM

Dongle user wins battle with Vodafone over £10,500 data bill

A Vodafone customer who disputed a dongle bill has won a maximum £10,000 ombudsman payout

6 July 2017

Ofcom investigates Virgin Media over £240 exit fees

Ofcom is investigating Virgin Media over exit fees when customers move to an area where Virgin's service is unavailable

30 June 2017

Three fined £1.9 million over 999 calls

Mobile firm Three has been fined £1.9 million for failing to ensure customers could always call 999

16 June 2017

Mobile phone customers could switch network with a single text to their old provider, Ofcom suggests

New proposals from Ofcom would allow mobile phone customers to switch suppliers with just a single text if adopted

22 May 2017

Ofcom proposes automatic compensation for broadband and landline customers

Broadband and landline customers could pocket up to £185m in compensation payouts each year under new Ofcom proposals

24 March 2017

Plusnet fined £880,000 for billing former customers

The BT-owned telecoms firm has overcharged 1,000 people by more than £500,000 in total

22 March 2017

BT landline-only customers could save £5 a month due to Ofcom price cut

The telecoms regulator may step in to protect elderly and vulnerable customers from line rental price hikes

28 February 2017

'I was charged £10,500 for data on my dongle' – if your usage isn't capped, watch out

A Vodafone customer has racked up an astonishing bill after exceeding the data allowance on his uncapped Wi-Fi dongle

15 February 2017

Sky TV customers set to lose 13 channels this week – can you get a refund or cancel penalty-free?

Sky TV customers face losing 13 channels from their screens from 1 February, including Eurosport, Animal Planet and TLC

26 January 2017

Sky hikes line rental, TV and broadband packages AND call costs – your rights

Line rental will rise from £17.40/mth to £18.99/mth on 1 March 2017 for all but landline-only Sky customers

25 January 2017