OFCOM

Telecoms regulator Ofcom has called for a £3.10 price cap per 90 second call to 118 Directory Enquiries numbers in an effort to prevent "bill shock".

Virgin Media should not be charging customers exit fees of up to £240, regulator Ofcom has said – but it’s yet to order the company to change its ways.

Around 6.5 million customers in the UK are likely to be paying too much for their broadband and 1.5 million could be overpaying for their mobiles, according to figures from the telecoms regulator. 

Plusnet has warned customers that it's increasing many broadband contract prices by £12 a year in June and call costs will be going up too - here's how to fight back.

Major broadband providers will have to give customers a better idea of the actual speeds they'll get before they sign up from next year – and if slow speeds aren't improved within a month, you'll be able to walk away from your contract penalty-free.

EE is to hit millions of customers on its monthly mobile contracts with a 4.1% price rise next month.

Broadband and home phone customers with the biggest telecoms providers will soon be automatically compensated for poor service or missed appointments, under a new scheme set to be up and running by early 2019.

Almost a million landline-only BT customers will see their bills cut by £84 a year following pressure from Ofcom.

Many broadband providers will be forced to give customers more accurate estimates of the speed they'll get before they sign up, under proposed new rules - and you'll have the right to walk away from your contract if speeds are slower than promised and don't improve within a month.