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OFCOM

Ofcom seeks end to bill shock with price cap on 118 calls

Telecoms regulator Ofcom has called for a £3.10 price cap per 90 second call to 118 Directory Enquiries numbers

14 June 2018

Virgin Media's £240 exit fees are too high, says Ofcom

Virgin Media should not be charging customers exit fees of up to £240, regulator Ofcom has said.

23 May 2018

6.5 MILLION could be overpaying for their broadband - check now if you can save

Around 6.5 million customers in the UK are likely to be paying too much for their broadband

18 May 2018

Plusnet to increase broadband prices

Plusnet has warned customers that it's raising broadband prices by £12 a year in June

6 April 2018

New Ofcom rules to help those with slow broadband from 2019

Regulator Ofcom has announced it will give its code of practice a bit more oomph, with new rules applying from 2019

1 March 2018

EE to increase pay-monthly mobile prices by 4.1%

EE is to increase the cost of its monthly mobile contracts by 4.1%

13 February 2018

Most broadband and landline users to get automatic compensation from 2019

Many broadband and home phone customers will soon be automatically compensated for poor service

10 November 2017

BT to cut landline costs for up to one million customers after Ofcom review

Almost a million landline-only BT customers will see their bills cut by £84 a year following pressure from Ofcom

26 October 2017

Slow broadband? Many will soon be able to switch if it's not fixed in 30 days

Proposed rule changes mean big broadband firms will have to let customers quit if they fail to provide minimum speeds.

6 October 2017

Virgin Media to hit customers with price rise of up to £48/year – beat the hike

Five million Virgin Media home phone, broadband and TV customers will be hit with price rises of up to £48 a year

1 August 2017