OFCOM

If you're a Shell Energy broadband and home phone customer, you should urgently check you're not overpaying, as the provider has been fined £1.4 million by the regulator for failing to notify around 65,000 customers that their contracts were ending. The firm has also refunded more than 6,000 customers who were overcharged after being quoted the wrong price in their end-of-contract notifications.

Mobile providers will be forced to send mandatory roaming alerts to travellers under new plans outlined by telecoms regulator Ofcom today. MoneySavingExpert.com has repeatedly called for consumers' roaming rights to be increased after protections ended following Brexit – and we now want to see these new rules brought in as quickly as possible.

Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from broadband, home phone and TV customers who said the firm had made it too difficult to cancel their contracts.

A review into mid-contract price hikes on mobile and broadband bills has been launched by the telecoms regulator, amid concerns that providers aren't being clear enough about what customers can expect to pay during the full length of their contract.

Sky TV customers should check their bills NOW as millions are still not being told their contract is coming to an end. The telecoms giant is adamant it doesn't need to send end-of-contract notifications to its TV customers, despite being told to do so.

Mobile and broadband customers should find it easier to cancel penalty-free if their provider makes detrimental mid-contract changes that were not agreed to when they first signed up to the plan. 

Plusnet and John Lewis broadband customers will be automatically compensated for delayed repairs and loss of service. Plusnet, which also runs the broadband service for John Lewis, has joined nine other companies that are part of the regulator's automatic compensation scheme. 

Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.

Mobile companies will be banned from selling 'locked' phones which only work with their network, under new rules coming into force at the end of next year. 

EE, Plusnet and Sky have become the latest broadband firms to commit to doing more to help vulnerable and out-of-contract customers, as part of an Ofcom review which the watchdog claims could result in total savings for consumers of £270 million per year.