Inflation-linked mid-contract broadband, mobile and TV price hikes to be banned
Broadband, mobile and TV firms will no longer be able to hit customers with inflation-linked price hikes mid-contract, under proposals put forward by the telecoms regulator.
12 December 2023
'Unpredictable' broadband and mobile price hikes should be banned, say Which? and Citizens Advice
Broadband and mobile firms should be banned from hitting their customers with unpredictable mid-contract price hikes, consumer group Which? and charity Citizens Advice have said.
29 November 2023
Shell Energy fined £1.4 million for failing to tell broadband customers when contracts ended – urgently check you're not overpaying
If you're a Shell Energy broadband and home phone customer, you should urgently check you're not overpaying, as the provider has been fined £1.4 million by the regulator for failing to notify around 65,000 customers that their contracts were ending.
23 November 2023
Action to tackle 'confusing' roaming policies welcomed by Martin Lewis after MSE campaign – though support won't be in place this summer
Mobile providers will be forced to send mandatory roaming alerts to travellers under new plans outlined by telecoms regulator Ofcom today.
20 July 2023
Virgin Media to be investigated after customers report difficulties cancelling contracts – here's what's happening
Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from customers who said the firm had made it too difficult to cancel their contract.
13 July 2023
Mid-contract broadband and mobile price hikes to be reviewed by regulator
Ofcom has launched a review into mid-contract price hikes on mobile and broadband bills, amid concerns that providers aren't being clear enough about what customers can expect to pay during the full length of their contract.
9 February 2023
Sky TV customer? Check your bill NOW as millions still aren't being told when their contract ends
Sky TV customers should check their bills NOW as millions are still not being told their contract is coming to an end. The telecoms giant is adamant it doesn't need to send end-of-contract notifications to its TV customers, despite being told to do so.
22 August 2022
Mobile and broadband providers to make it easier for users to cancel under new rules
The change comes under new rules that took effect earlier this month (17 June), which are designed to help consumers make more informed choices about the deal that works best for them.
22 June 2022
Plusnet and John Lewis broadband customers to get automatic compensation for service issues – here's how to get money back
Plusnet and John Lewis broadband customers will be automatically compensated for delayed repairs and loss of service.
5 May 2022
Shell Energy to axe £15 broadband switching 'cease fee'
Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.
4 October 2021
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Exclusive: Almost one million people in England overpaid for NHS prescriptions in 2022/23 – are you one of them? Here's how to cut your costs20 February 2024If you get more than one prescription a month on average, you could save with a prescriptions 'season ticket' – here's how.
20 February 2024Cosmetics retailer The Body Shop has fallen into administration, with almost half of its 198 stores closing – including seven on Tuesday 27 February – and hundreds of workers facing redundancy. Below we round up all you need to know.
Council tax set to rise for millions in April with most facing 5% hikes – here's what you need to know20 February 2024Council tax bills will rise for millions of people from 1 April, with most local authorities in England preparing increases of 5% – adding around £100 to a typical band D bill. In Wales, most councils are planning rises of between around 5% to 10%.
20 February 2024Energy standing charges, which make up around £300 of most people's yearly bills, are to be reviewed by Ofgem.
DPD recrowned top courier in latest MSE parcel delivery service poll – here are the full results, plus tips if you've had issues16 February 2024DPD has returned to the top of the MoneySavingExpert.com (MSE) annual parcel delivery service poll voted on by users – ending Amazon Logistics two-year winning streak.
3 January 2024It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills.
23 January 2024
10 January 2024
12 December 2023If you’re shopping online for gifts, the deadline for ordering to get ’em in time for Christmas may be sooner than you think. Get it wrong and instead of presents under the tree, they could be held hostage at a courier firm’s out-of-town depot… To help avoid this, retailers now give their own final cut-off dates for orders you want...
7 December 2023
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