MoneySavingExpert News

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Inflation-linked mid-contract broadband, mobile and TV price hikes to be banned

Broadband, mobile and TV firms will no longer be able to hit customers with inflation-linked price hikes mid-contract, under proposals put forward by the telecoms regulator.

12 December 2023

'Unpredictable' broadband and mobile price hikes should be banned, say Which? and Citizens Advice

Broadband and mobile firms should be banned from hitting their customers with unpredictable mid-contract price hikes, consumer group Which? and charity Citizens Advice have said.

29 November 2023

Shell Energy fined £1.4 million for failing to tell broadband customers when contracts ended – urgently check you're not overpaying

If you're a Shell Energy broadband and home phone customer, you should urgently check you're not overpaying, as the provider has been fined £1.4 million by the regulator for failing to notify around 65,000 customers that their contracts were ending.

23 November 2023

Action to tackle 'confusing' roaming policies welcomed by Martin Lewis after MSE campaign – though support won't be in place this summer

Mobile providers will be forced to send mandatory roaming alerts to travellers under new plans outlined by telecoms regulator Ofcom today.

20 July 2023

Virgin Media to be investigated after customers report difficulties cancelling contracts – here's what's happening

Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from customers who said the firm had made it too difficult to cancel their contract.

13 July 2023

Mid-contract broadband and mobile price hikes to be reviewed by regulator

Ofcom has launched a review into mid-contract price hikes on mobile and broadband bills, amid concerns that providers aren't being clear enough about what customers can expect to pay during the full length of their contract.

9 February 2023

Sky TV customer? Check your bill NOW as millions still aren't being told when their contract ends

Sky TV customers should check their bills NOW as millions are still not being told their contract is coming to an end. The telecoms giant is adamant it doesn't need to send end-of-contract notifications to its TV customers, despite being told to do so.

22 August 2022

Mobile and broadband providers to make it easier for users to cancel under new rules

The change comes under new rules that took effect earlier this month (17 June), which are designed to help consumers make more informed choices about the deal that works best for them.

22 June 2022

Plusnet and John Lewis broadband customers to get automatic compensation for service issues – here's how to get money back

Plusnet and John Lewis broadband customers will be automatically compensated for delayed repairs and loss of service.

5 May 2022

Shell Energy to axe £15 broadband switching 'cease fee'

Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.

4 October 2021