MoneySavingExpert News

Online shopping

MSE investigation reveals John Lewis IS 'knowingly undersold'

John Lewis's famous 'Never Knowingly Undersold' policy has been called into question after it failed to reduce prices

16 May 2017

Sainsbury's cans 'My Coupons' scheme - but Nectar points bonanza is on the way

Sainsbury's shoppers have been left disappointed by the decision to can its long-running 'My Coupons' trial

24 April 2017

Tesco Orchard product testing freebie site to close

Supermarket heavyweight Tesco has announced it will be shutting down its product-testing website 'The Orchard at Tesco'

24 March 2017

Topcashback users logged in to wrong accounts after recurring security glitch

A security glitch at Topcashback has caused hundreds of users to be 'partially' logged in to someone else's account

13 March 2017

Catalogue brands to refund 300,000 shoppers for near-worthless insurance

More than 300,000 Ace and Studio shoppers are in line for refunds after they were flogged near-useless insurance

17 February 2017

Free tool to stop impulse buys online launched

Shoppers who struggle to resist online sales and then later regret making purchases can download a free tool to help

4 January 2017

SavviBuy customers stunned as firm fails to deliver Christmas presents, then tells them: 'Ask your bank for a refund'

Online retailer SavviBuy has told customers that it lacks the resources to process refunds quickly

29 December 2016

Bargain hunters slam retailers over cancelled Black Friday orders – refunds available but discounts may disappear

Black Friday shoppers have criticised retailers after payments were made for orders that were later cancelled

1 December 2016

House of Fraser fined for misleading customers last Christmas

House of Fraser has been fined £40,000 for misleading Christmas shoppers last year

30 November 2016

Black Friday deals not always as good as they seem – do your homework before bagging a 'bargain'

Shoppers have been warned not to get suckered into paying more than they need to this Black Friday

25 November 2016