Online shopping

Customers of haircare company GHD have reported being charged up to 11 times for online orders after its website crashed on Black Friday.

Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal.

The competitions watchdog has called upon online giants Facebook and eBay to act urgently to stop fake and misleading reviews appearing on their sites, after finding evidence of a "thriving marketplace" for false online reviews.

Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week. 

Online fashion giant Asos has warned it could start suspending accounts if it suspects customers are wearing clothes before returning them, or returning too many items.

Users of online gift card marketplace Zeek have been left in limbo with the company in receivership and some claiming to be £100s out of pocket – here's what to try if you're affected.

Online gift card marketplace Zeek has confirmed it's looking for a buyer, as some users complain they haven't received payments for gift cards they've sold – with some claiming to be hundreds of pounds out of pocket.

Vision Direct customers who ordered online or updated their details earlier this month may have had their personal and financial data stolen, after the website was breached. 

An investigation has been launched into whether online shoppers are paying different prices for the same items – depending on factors such as where they live and whether they are married.

Several major banks have started accepting Section 75 and chargeback claims from House of Fraser customers who have been waiting weeks for undelivered orders and refunds, MoneySavingExpert.com can reveal – and some shoppers have already got their money back.