Next, River Island and TK Maxx stop taking online orders
Three major high street retailers have voluntarily closed their online stores in the wake of the UK lockdown to protect staff working in warehouses and distribution centres
28 March 2020
GHD customers charged multiple times for Black Friday orders
Customers of haircare company GHD have reported being charged up to 11 times for online orders after its website crashed on Black Friday
5 December 2019
QVC to refund 300,000 customers after delivery charges blunder
Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal
13 September 2019
Facebook and eBay urged to act to stop fake reviews
The competitions watchdog has called on online giants Facebook and eBay to act urgently to stop fake and misleading reviews appearing on their sites, after finding evidence of a "thriving marketplace" for false online reviews
21 June 2019
Confused customers hit with Asos ban under new returns rules
Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week
12 April 2019
Asos cracking down on 'wear and return' customers – your rights
Online fashion giant Asos has warned it could start suspending accounts if it suspects customers are wearing clothes before returning them, or returning too many items
5 April 2019
Zeek user left out of pocket? Here's what you can try
Users of online gift card marketplace Zeek have been left in limbo as the company remains in receivership, with some claiming to be hundreds of pounds out of pocket - here's what to try if you're affected
1 March 2019
Gift card marketplace Zeek warns it's looking for a buyer as users complain of late payments
Online gift card marketplace Zeek has confirmed it's looking for a buyer, as some users complain they haven't received payments for gift cards they've sold
7 February 2019
Vision Direct customer card details stolen in data hack
Vision Direct customers who ordered online or updated their details earlier this month may have had their personal and financial data stolen, after the website was breached
19 November 2018
Watchdog to investigate if your personal details determine how much you pay
An investigation has been launched into whether online shoppers are paying different prices for the same items - depending on factors such as where they live and whether they are married
5 November 2018
25 May 2022
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27 May 2022John Lewis has partnered with rental clothing brand thelittleloop to launch a subscription rental service for children's clothes. Customers will pay a monthly, quarterly or six month fee to borrow between 6 and 14 items. Here’s how it’ll work.
27 May 2022Online shoppers at Morrisons will now see a 5% holding "deposit" taken on top of their total bill to help cover the cost of substitutions, the supermarket has said. So ensure you have the extra money in your account to place an order and bear in mind you can't access this cash until your final bill clears.
Martin Lewis backs calls to ensure search engines must prevent scam ads as part of the Online Safety Bill - here's all you need to know26 May 2022MoneySavingExpert (MSE) founder Martin Lewis has backed calls by consumer group Which? to tighten the wording within the forthcoming Online Safety Bill to ensure search engines, as well as social media companies, are forced to prevent fraudulent ads from appearing on their platforms. As it stands, the wording states that search engines only have to "minimise" fake ads.
Watch Martin Lewis's Q&A with Rishi Sunak on the new cost of living support package – plus more info on today's announcement26 May 2022Martin puts his, MSE users' and his social media followers' questions to Rishi Sunak following today's announcement of a new cost of living crisis support package.
Morrisons becomes the fourth major retailer to hike meal deal prices this year - here's how it compares24 May 2022Morrisons has increased the cost of its meal deal by 50p from £3 to £3.50, making it the fourth major retailer to up prices this year. Here's how it compares.
26 May 2022With the announcement of the Government's energy cost of living plans due out at lunchtime. I thought I'd speedily bash out a note down of what (from memory) I'd asked the Chancellor for when we spoke on Monday - and the other general suggestions I've been making.
24 May 2022Press the rewind button and go way back to April 2015... Possibly on the telly in the corner of your living room, I was on-air at the time urging savers as usual to use their new tax-free cash ISA allowance – because 'money was nicer in an ISA'. But things changed in 2016.
6 May 2022I set up MoneySavingExpert.com nearly 20 years ago – when arguably the modern web was still in its infancy. With an abundance of self-belief (something I had too much of then, as I realise now) I decided not to read any books, or follow prevailing wisdom on how a site should operate – and just do it my way.
26 April 2022It's hard to believe the Money and Mental Health Policy Institute (MMHPI) charity is now six years old. As the chair of trustees, each year I write the foreword to its annual report – and today the 2021/22 report is out, so I thought I'd blog my formal chair's foreword here.
Clever ways to calculate your finances