The Government has today announced a voluntary package of measures, agreed with the major banks, to help limit overdraft charges when a customer exceeds their limit.
Santander is still comfortably the worst bank account provider for customer service, according to a poll of MoneySavingExpert.com users, despite claims it had cleaned up its act.
Santander has once again been ranked the worst bank for service by an overwhelming margin, according to a poll of over 9,000 MoneySavingExpert.com users.
Santander has apologised for its abysmal service over recent months and has pledged to improve the customer experience for its 25 million account holders.
The Student Loans Company (SLC) has vowed to ensure all university goers who applied for finance on time will have their loans and grants available by the start of the academic year.
20 August 2010
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