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Primus

Plusnet tops the customer service tables again, while AOL and EE take the wooden spoon

72% of Plusnet customers rated its home phone customer service as 'great', while 68% said the same of its broadband

26 June 2015

Primus blunder sees customers not told about price hike

Primus has delayed increasing line rental charges for some customers, after it emerged they hadn't been told about it

12 April 2013

Primus customers hit by service woes

Complaints about home phone and broadband provider Primus have escalated over the past few weeks

28 January 2013

Orange and TalkTalk top telecoms complaints table

Orange and TalkTalk have been shamed as the most complained about providers by regulator Ofcom

18 December 2012

Primus raises line rental for thousands of customers

Primus is increasing its line rental prices for 45,000 of its customers this August

29 June 2012

Primus increases home phone charges

The hikes, which came into force last Sunday, include rises in costs to call landlines, mobiles and internationally

20 January 2012

Escape BT contracts & beat price hikes

Millions of BT customers will be hit by price rises in December, but there's a loophole to escape contracts for a cheaper deal, penalty-free

30 August 2011

Sky and the AA are easiest to haggle with

Millions get a better price when having the nerve to ask for money-off when negotiating a new deal

19 August 2011

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Week from 1 July 2020
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    3 July 2020
    UK holiday accommodation provider Sykes Cottages has reversed its policy on coronavirus cancellations and will now offer customers full cash refunds, after a wave of complaints from customers and intervention from the competition watchdog

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    3 July 2020
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  • Government starts lifting restrictions on overseas travel

    3 July 2020
    English holidaymakers have been given the green light to start travelling to some overseas destinations from Saturday, while quarantine requirements for returning travellers will also be lifted next week, as restrictions put in place due to the coronavirus pandemic are gradually lifted

  • Coronavirus Finance & Bills Help

    3 July 2020
    Many are worried about the UK impact of the coronavirus on their ability to pay bills and even stay in their home. This guide tells you what help's out there if you can't pay bills or pay loans or credit cards back.

  • Coronavirus Life-in-Lockdown Help

    3 July 2020
    The Prime Minister has unveiled sweeping restrictions on public movement to tackle the spread of coronavirus. This has had a huge impact on daily life, affecting everything from weddings and train travel to music events and sport. To help, we're working flat out to answer your questions on these topics and more

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