Plusnet tops the customer service tables again, while AOL and EE take the wooden spoon
72% of Plusnet customers rated its home phone customer service as 'great', while 68% said the same of its broadband
26 June 2015
Primus blunder sees customers not told about price hike
Primus has delayed increasing line rental charges for some customers, after it emerged they hadn't been told about it
12 April 2013
Primus customers hit by service woes
Complaints about home phone and broadband provider Primus have escalated over the past few weeks
28 January 2013
Orange and TalkTalk top telecoms complaints table
Orange and TalkTalk have been shamed as the most complained about providers by regulator Ofcom
18 December 2012
Primus raises line rental for thousands of customers
Primus is increasing its line rental prices for 45,000 of its customers this August
29 June 2012
Primus increases home phone charges
The hikes, which came into force last Sunday, include rises in costs to call landlines, mobiles and internationally
20 January 2012
Escape BT contracts & beat price hikes
Millions of BT customers will be hit by price rises in December, but there's a loophole to escape contracts for a cheaper deal, penalty-free
30 August 2011
Sky and the AA are easiest to haggle with
Millions get a better price when having the nerve to ask for money-off when negotiating a new deal
19 August 2011
Martin: It's Meter Reading Week
His 9 energy need-to-knows
Martin's savers alert
After base rate freeze
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E.on Next to cut winter bills by up to 50% for some customers on low incomes – here's what's happening29 September 2023If you're an E.on Next customer, look out for a message from the firm offering you up to 50% off your bills this winter, as the supplier is launching a new support scheme.
EDF Energy to cut bills for some by £30 this winter – Martin Lewis welcomes move but says 'it's not a game-changer'29 September 2023EDF Energy will cut bills by £30 for some 260,000 of its customers who get the Government's Warm Home Discount this winter.
Martin and MSE among organisations calling for energy social tariff as millions expected to struggle with bills this winter29 September 2023The Government must urgently introduce an energy social tariff to prevent millions of households from falling into fuel poverty this winter, consumer organisations including MoneySavingExpert have said.
Train strike refund rights as Northern, Southeastern, Thameslink and more set for week of disruption28 September 2023Rail users in England, Scotland and Wales face disruption over the coming week as workers across multiple train operators, including Northern, Southeastern, Thameslink and more, take strike action and refuse to work overtime.
26 September 2023Interest rates on fixed mortgage deals have been edging down over the past few weeks with some five and 10-year fixes now at below 5%.
26 September 2023
11 September 2023Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of...
4 September 2023The 2023 academic year is about to start, and it'll see the biggest shake-up to student finance in England for a decade. The changes are both subtle and massive. On the surface they look like a tweak, in practice they will increase the eventual cost of going to university by over 50% for many typical graduates.
21 August 2023
Clever ways to calculate your finances