Primus

Plusnet has again been voted the top home phone and broadband provider for customer service, while AOL and EE take the wooden spoon, new research from MoneySavingExpert.com reveals.

Primus has been forced to delay increasing line rental charges for some of its customers, after it emerged they hadn't been told of a £1.20/month hike.

Complaints about home phone and broadband provider Primus have escalated over recent weeks, with some users reportedly waiting hours to get hold of the firm's customer service team.

Orange and TalkTalk have been shamed as the most complained-about telecoms providers.

Telecoms provider Primus Saver is increasing phone and broadband monthly costs for 45,000 customers this August.

Home phone provider Primus Saver has become the latest to raise call costs.

Millions of BT customers will be hit by price rises in December, but there's a way to escape contracts for a cheaper deal penalty-free if you act in time.

Sky and the AA are the easiest companies to haggle with, according to a poll of MoneySavingExpert.com users.