Primus
Plusnet tops the customer service tables again, while AOL and EE take the wooden spoon
72% of Plusnet customers rated its home phone customer service as 'great', while 68% said the same of its broadband
26 June 2015
Primus blunder sees customers not told about price hike
Primus has delayed increasing line rental charges for some customers, after it emerged they hadn't been told about it
12 April 2013
Primus customers hit by service woes
Complaints about home phone and broadband provider Primus have escalated over the past few weeks
28 January 2013
Orange and TalkTalk top telecoms complaints table
Orange and TalkTalk have been shamed as the most complained about providers by regulator Ofcom
18 December 2012
Primus raises line rental for thousands of customers
Primus is increasing its line rental prices for 45,000 of its customers this August
29 June 2012
Primus increases home phone charges
The hikes, which came into force last Sunday, include rises in costs to call landlines, mobiles and internationally
20 January 2012
Escape BT contracts & beat price hikes
Millions of BT customers will be hit by price rises in December, but there's a loophole to escape contracts for a cheaper deal, penalty-free
30 August 2011
Sky and the AA are easiest to haggle with
Millions get a better price when having the nerve to ask for money-off when negotiating a new deal
19 August 2011
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App-based Starling and Monzo top MSE's latest banking service poll – see how your bank fared
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Challenger bank Starling has taken the crown in our latest banking customer service poll, with digital rival Monzo coming a close second and former champion First Direct knocked into third place. -
Energy price cap could be extended beyond 2023 and households given personalised switching advice under new Government plans
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The energy price cap, which limits how much suppliers can charge households on poor value standard variable tariffs (SVTs), could be extended beyond 2023, while households on those tariffs will be given personalised switching advice, under new plans announced by the Government today. -
Martin Lewis explains the financial help you can get if you've been 'pinged' and told to self-isolate by the Covid app or NHS Test & Trace
22 July 2021![]()
Over 600,000 people in England and Wales were 'pinged' and told to self-isolate by the NHS Covid-19 app between 8 and 14 July, new figures show. If you're one of them, there's a range of financial support you could get. -
Royal Mail warns of delivery delays across 10 areas as workforce hit by Covid-19 absences - here's the full list of postcodes affected
22 July 2021![]()
Royal Mail has warned that households in 10 areas of England, including Blackpool and Worthing, could face delays to to both parcel and letter deliveries as staff members have been forced to self-isolate due to Covid-19. Here's what you need to know and what you can do if you're facing delays. -
Coronavirus Employees' Help
22 July 2021![]()
If you're worried about work during the coronavirus crisis, this guide looks at your rights as an employee including who's eligible to be furloughed.
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Martin Lewis: Why you shouldn't worry too much about your credit score – it’s not actually a real thing
14 June 2021![]()
When it comes to finances, numbers are key – whether it's what you earn, your credit card balance or the interest rate on your mortgage, small changes can add up to a big difference. Yet there's one number you shouldn't pay too much attention to – your credit score.
Clever ways to calculate your finances
