Primus
Plusnet tops the customer service tables again, while AOL and EE take the wooden spoon
72% of Plusnet customers rated its home phone customer service as 'great', while 68% said the same of its broadband
26 June 2015
Primus blunder sees customers not told about price hike
Primus has delayed increasing line rental charges for some customers, after it emerged they hadn't been told about it
12 April 2013
Primus customers hit by service woes
Complaints about home phone and broadband provider Primus have escalated over the past few weeks
28 January 2013
Orange and TalkTalk top telecoms complaints table
Orange and TalkTalk have been shamed as the most complained about providers by regulator Ofcom
18 December 2012
Primus raises line rental for thousands of customers
Primus is increasing its line rental prices for 45,000 of its customers this August
29 June 2012
Primus increases home phone charges
The hikes, which came into force last Sunday, include rises in costs to call landlines, mobiles and internationally
20 January 2012
Escape BT contracts & beat price hikes
Millions of BT customers will be hit by price rises in December, but there's a loophole to escape contracts for a cheaper deal, penalty-free
30 August 2011
Sky and the AA are easiest to haggle with
Millions get a better price when having the nerve to ask for money-off when negotiating a new deal
19 August 2011
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