Plusnet tops the customer service tables again, while AOL and EE take the wooden spoon
72% of Plusnet customers rated its home phone customer service as 'great', while 68% said the same of its broadband
26 June 2015
Primus blunder sees customers not told about price hike
Primus has delayed increasing line rental charges for some customers, after it emerged they hadn't been told about it
12 April 2013
Primus customers hit by service woes
Complaints about home phone and broadband provider Primus have escalated over the past few weeks
28 January 2013
Orange and TalkTalk top telecoms complaints table
Orange and TalkTalk have been shamed as the most complained about providers by regulator Ofcom
18 December 2012
Primus raises line rental for thousands of customers
Primus is increasing its line rental prices for 45,000 of its customers this August
29 June 2012
Primus increases home phone charges
The hikes, which came into force last Sunday, include rises in costs to call landlines, mobiles and internationally
20 January 2012
Escape BT contracts & beat price hikes
Millions of BT customers will be hit by price rises in December, but there's a loophole to escape contracts for a cheaper deal, penalty-free
30 August 2011
Sky and the AA are easiest to haggle with
Millions get a better price when having the nerve to ask for money-off when negotiating a new deal
19 August 2011
18 May 2022
12 ways to save only do with apps
Free chocs, 1.5% savings and more
Martin: 'Aged around 45 to 70?'
'You may be able to turn £800 into £5,500+'
New. Top way to spend abroad
Unbeatable exchange rates and cashback
10% off discount 'best-before' store
Eg, 23p Pepsi , £4,50 for 1kg Lindt
Cheaper energy deals kiboshed
Martin not exactly impressed
Lloyds' free £125 bank bribe
But others pay more
Debt cost-cutting masterclass
Mortgages, cards, overdrafts, loans...
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£17 million of unspent Tesco Clubcard vouchers will expire this month, but there’s a trick to extend them – here’s how20 May 2022Some £17 million worth of unused Tesco Clubcard vouchers are set to expire at the end of the month. Use your vouchers now if you can but if not, there is a trick to extend them online. We explain how it works below.
Millions of 4G smartphone owners may be due up to £30 payout after claims handset prices were inflated20 May 2022Around 29 million 4G Apple and Samsung smartphone owners in the UK could be entitled to a payout of up to £30 if a collective action case by Which? is successful - although there are no guarantees. It comes after the consumer group claimed inflated manufacturing costs were passed onto consumers
19 May 2022Boots and Co-op are the latest retailers to increase the price of their meal deals. Boots has upped costs from £3.39 to £3.59, and from £3.99 to £4.19 in its London shops, while Co-op's meal deal has jumped from £3.50 to £3.75.
Financial regulator to punish banks and building societies that don't protect people's access to cash19 May 2022Under the new 'Financial Services and Markets Bill' banks and building societies will have to ensure cash withdrawal and deposit facilities are available to customers in communities across the UK.
Two MoneySavers reclaim £1,000+: How to check and challenge incorrect water bills if you use a soakaway or septic tank19 May 2022Two MoneySavingExpert.com users have secured refunds and compensation worth thousands - and reduced their waste water bills - after arguing their bills should have been lower as their homes aren't connected to public sewers. Here's how others in England and Wales can maybe do the same.
6 May 2022I set up MoneySavingExpert.com nearly 20 years ago – when arguably the modern web was still in its infancy. With an abundance of self-belief (something I had too much of then, as I realise now) I decided not to read any books, or follow prevailing wisdom on how a site should operate – and just do it my way.
3 May 2022Press the rewind button and go way back to April 2015... Possibly on the telly in the corner of your living room, I was on-air at the time urging savers as usual to use their new tax-free cash ISA allowance – because 'money was nicer in an ISA'. But things changed in 2016.
26 April 2022It's hard to believe the Money and Mental Health Policy Institute (MMHPI) charity is now six years old. As the chair of trustees, each year I write the foreword to its annual report – and today the 2021/22 report is out, so I thought I'd blog my formal chair's foreword here.
Martin Lewis: What happened to my pledge to give £10m to charity – 2022 update (spoiler: it's now £20m)11 April 2022Nearly a decade ago, in June 2012, MSE joined the MSM Group and I pledged £10m to go to charity. As that was a public pledge and I feel I've a duty of transparency, every year or two I bash out a blog report to explain where I'm up to, and who's got what money.
Clever ways to calculate your finances