We use cookies to make the site easier to use. Read our cookies policy

MSE News

Primus

Plusnet tops the customer service tables again, while AOL and EE take the wooden spoon

72% of Plusnet customers rated its home phone customer service as 'great', while 68% said the same of its broadband

26 June 2015

Primus blunder sees customers not told about price hike

Primus has delayed increasing line rental charges for some customers, after it emerged they hadn't been told about it

12 April 2013

Primus customers hit by service woes

Complaints about home phone and broadband provider Primus have escalated over the past few weeks

28 January 2013

Orange and TalkTalk top telecoms complaints table

Orange and TalkTalk have been shamed as the most complained about providers by regulator Ofcom

18 December 2012

Primus raises line rental for thousands of customers

Primus is increasing its line rental prices for 45,000 of its customers this August

29 June 2012

Primus increases home phone charges

The hikes, which came into force last Sunday, include rises in costs to call landlines, mobiles and internationally

20 January 2012

Escape BT contracts & beat price hikes

Millions of BT customers will be hit by price rises in December, but there's a loophole to escape contracts for a cheaper deal, penalty-free

30 August 2011

Sky and the AA are easiest to haggle with

Millions get a better price when having the nerve to ask for money-off when negotiating a new deal

19 August 2011

Suggest a Story

Got a money-related news story that affects you? Email us

How this site works

We think it's important you understand the strengths and limitations of the site. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong.

This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.
We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the Section 75 guide for protection tips).

Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first.
We often link to other websites, but we can't be responsible for their content.
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.

MoneySavingExpert.com is part of the MoneySupermarket Group, but is entirely editorially independent. Its stance of putting consumers first is protected and enshrined in the legally-binding MSE Editorial Code.

Please read the Full Terms & Conditions, Privacy Policy, Cookies Q&A, How this site is financed and MSE's Editorial Code.

More tools from