MoneySavingExpert News


Train delay compensation shake-up is, er... delayed (but at least you'll get a cheque instead of vouchers)

Most passengers claiming compensation for train delays should now automatically be given a cheque instead of vouchers

5 April 2016

Credit card firm New Day to refund 180,000 over unfair charges

Over 180,000 credit card customers of firm New Day are being refunded after they were hit with unfair additional charges

24 March 2016

Broadband users to get automatic compensation for outages

Broadband firms will have to repair faults and perform installations quicker and pay automatic refunds under Ofcom plans

25 February 2016

Family Mobile to close, but unused credit will be refunded

Family Mobile, IKEA Mobile and Smarter Mobile customers will no longer be able to use their pay-as-you-go (PAYG) service

7 July 2015

Co-op still refunding customers nearly two years after admitting it violated regulations

Nearly two years after admitting it breached the Consumer Credit Act, the Co-op Bank continues to refund customers

18 June 2015

Wallet hit by O2 outage? Don't be left holding the bill

O2 says it's fixed a problem, which left some users unable to use their mobiles. But if you've lost out, complain

26 May 2015

First Direct starts refunding customers over paperwork blunder

Some customers of First Direct have received a post-Christmas surprise worth thousands, following a paperwork blunder

31 December 2014

Tesco to refund customers after ditching kitchen business

Tesco says customers won't lose out after it pulled out of its kitchen and bathroom fitting service - Mark Two

12 November 2014

Got a Kiddicare gift card? Spend it now as stores get set to close

If you've a Kiddicare gift card, spend it now as the retailer's confirmed it's shutting all but one of its stores

29 July 2014

Consumer Rights Bill will boost rights but it's too complex, Martin Lewis says

The draft Consumer Rights Bill doesn't address how consumers can enact their rights, Martin Lewis says

11 February 2014