MoneySavingExpert News

Refund

Been affected by London's Tube strike? You won't get ticket refunds

Passengers hit by Tube delays and cancellations during this week's strike can't get a refund

5 February 2014

Been hit by flight delays? Check your rights to refunds or compensation

Many passengers have had flights delayed or cancelled over the past week. MoneySavingExpert.com explains your rights

11 December 2013

HMV saved: Where do customers stand?

Music giant HMV has today been bought by restructuring firm Hilco, but your rights remain mainly unchanged

5 April 2013

Planes or trains hit by cold snap? Know your rights

With forecasters warning of major travel disruption due to the big freeze, will you get your money back?

17 January 2013

Know your train and Tube refund rights amid travel chaos

It's been a bad day for commuters, with more woe to come, so what can you claim if you're delayed?

18 December 2012

Online retailers warned over consumer protection

Dozens of the UK's largest online stores have been warned to bring their websites up to scratch or face action

12 October 2012

Blow to Peacocks shoppers as gift cards no longer accepted

Consumers with gift cards for retailer Peacocks can no longer use them as the company has gone into administration

25 January 2012

John Lewis launches never-ending refunds

There's now no time limit on returning items in the 'best possible condition', under John Lewis's revised terms

29 March 2011