Sainsbury's

Sainsbury's has admitted it sent misleading information to many of its Nectar card users that wrongly promised it would double the amount of reward points people had accumulated if they cashed them in for vouchers. 

A 75-year-old Sainsbury's customer has complained to the supermarket giant after it prevented shoppers from accessing savings online with its new Nectar scheme. The shopper told MoneySavingExpert.com that he believes the move is "discriminatory" towards the elderly, disabled and vulnerable - particularly when some may still feel uncomfortable shopping in stores due to Covid-19.

Sainsbury’s Bank has apologised after credit card customers were charged late payment fees despite making their monthly payments on time. Sainsbury’s says affected customers will be refunded automatically but it is worth checking to see if you’ve been wrongly charged and contacting the bank if you don't hear anything. 

Sainsbury’s has today (30 November) opened its first checkout-free store where shoppers can pick up their groceries and leave without needing to scan items or pay at an in-store till.

Nectar card-holders may be able to save "£200/year" at Sainsbury's when they use its SmartShop app to scan items as they shop in store, as it'll trigger cost-cutting deals of up to 30% off. If you don't have a smartphone, you can get the offers when you use in-store scanners, and this all on top of normal Nectar perks. However, you can't get these deals when shopping online. 

Sainsbury's has stopped offering some Nectar cardholders weekly points bonuses, as part of an under-the-radar shake-up to the loyalty scheme which has left some shoppers confused and frustrated. It has only given us scant details so we've pieced together that info with MoneySavers' reports to get to the bottom of it.

Self-employed borrowers can once more take out credit cards with Sainsbury's Bank as it has reversed temporary coronavirus lending restrictions, which saw it stop issuing new credit cards to the self-employed. Here's what it means for you.

Sainsbury's has launched a 'Nectar Prices' promotion, giving discounts of between 5% and 50% on 266 items to Nectar card-holders until early March. While the deals are often beatable, if you're buying with a Nectar card at Sainsbury's anyway, they're a no-brainer.

Some Sainsbury's customers have been sent the wrong Nectar 'double-up' vouchers that are worth a fraction of the amount they'd ordered – or haven't received any at all.

Sainsbury's Bank has said it will change the format of its new credit card statements as soon as possible, after customers said it was difficult to know what they owed.