Santander

Up to 200,000 homes could struggle to get insurance against flooding next year, potentially risking an £11 billion liability, council leaders said today.

Santander has once again been voted the worst bank account provider for customer service, while First Direct has retained its position as top dog in a poll of MoneySavingExpert.com users.

Cahoot customers with a 'Flexi loan' could be in line for refunds worth thousands of pounds after their rates were hiked.

Santander has been fined £1.5 million by the City regulator for failing to clearly tell customers how safe their investments were.

Interest-only mortgages could become harder to get, say brokers, after Santander raised the minimum deposit required to take out the loans.

Santander will double overdraft charges in a bitter blow to its five million current account users.

New switching bribes mean for the first time five major providers have hardcore promotions vying for the coveted best-buy crown.

A number of banks will end the controversial practice of charging their debit card customers to take out foreign currency from a bureau de change in the UK, following an agreement with the Office of Fair Trading (OFT).

Lloyds TSB has still failed to clear a massive backlog of unpaid PPI compensation, leading to more anger from mis-selling victims.

Banking giant Santander claims it has turned the corner after a torrid past 18 months which has seen it consistently score poorly on customer service.