If you've switched energy provider in the last six years, you could be owed a slice of £200 million after energy regulator Ofgem found the big six suppliers guilty of failing to return money to millions of former customers.
The big six energy suppliers will be fined if they fail to meet new rules aimed at helping smaller firms break into the market, the energy regulator says.
Millions of energy customers who pay by direct debit will now get automatic refunds from their supplier, regardless of how much their account is in credit by.
First Utility has cut its fees for customers who pay for their gas and electricity by cash or cheque. But everybody who can should switch to paying by direct debit for their energy, to avoid up to £90 a year in extra charges.
Prices will fall for millions of Npower customers following new Government measures to curb the cost of energy bills – but any savings will only soften the blow from winter price hikes.
Millions of Scottish Power and Scottish and Southern Energy (SSE) customers will see their bills fall, after Government moves to cut the cost of energy tariffs – but the savings will just trim both firms' winter price hikes, so the net result is that prices are still up.
E.on is to hike energy prices by an average of 3.7% from 18 January, becoming the last of the big six power suppliers to announce an increase in its charges.
Households are to be spared the full force of recent bill hikes after power firms pledged to pass on savings from a Government shake-up of energy levies.
2.4 million EDF customers will be hit with gas and electricity price hikes of 3.9% from 3 January, after it became the fifth of the big six energy firms to announce a rise.
12 November 2013
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