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Southern Water to give customers a share of £123 million over 'shocking' failures

Southern Water is to pay £123 million back to customers following an investigation by regulator Ofwat

25 June 2019

Is there a hosepipe ban and can I still water my garden? Here are the rules

Water companies are urging customers to limit how much water they use as fear of another hospepipe ban looms

12 July 2018

Customers ‘badly let down’ by water companies during Beast from the East

Hundreds of thousands of customers ‘were badly let down' by their water supplier when the Beast from the East struck

19 June 2018

Thousands of homes have been left without water - here are your rights

Thousands of homes in England and Wales are still without water for a fourth day - here's what you need to know

6 March 2018

Water firms taken to task over 'substantial increase' in complaints

Customer complaints have increased at almost half of all English and Welsh suppliers, with most gripes relating to bills

21 September 2016

Household water bills to rise 3.5%

Average household water and sewerage bills in England and Wales will increase by 3.5% over the next year

5 February 2013

Water users sold 'unnecessary' pipe insurance

Most of the UK's biggest water companies are promoting potentially unnecessary supply pipe insurance says Which?

18 April 2012

Water bills to go up this April

The average household water and sewerage bill will rise by 5.7% in April, regulator Ofwat has announced

31 January 2012

Compulsory water meters to be installed in thousands of homes

Some consumers could pay more for their water, others less, under Government-backed plans to combat shortages

6 June 2011

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Week from 1 July 2020
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  • Sykes Cottages reverses coronavirus refund policy after watchdog investigation

    3 July 2020
    UK holiday accommodation provider Sykes Cottages has reversed its policy on coronavirus cancellations and will now offer customers full cash refunds, after a wave of complaints from customers and intervention from the competition watchdog

  • Car finance and high-cost credit payment holidays set to be extended

    3 July 2020
    The financial regulator has proposed further measures to support borrowers struggling to make payments on car finance deals, buy-now-pay-later agreements and other credit products due to the coronavirus pandemic, with many set to be offered another three-month payment holiday if needed

  • Government starts lifting restrictions on overseas travel

    3 July 2020
    English holidaymakers have been given the green light to start travelling to some overseas destinations from Saturday, while quarantine requirements for returning travellers will also be lifted next week, as restrictions put in place due to the coronavirus pandemic are gradually lifted

  • Coronavirus Finance & Bills Help

    3 July 2020
    Many are worried about the UK impact of the coronavirus on their ability to pay bills and even stay in their home. This guide tells you what help's out there if you can't pay bills or pay loans or credit cards back.

  • Coronavirus Life-in-Lockdown Help

    3 July 2020
    The Prime Minister has unveiled sweeping restrictions on public movement to tackle the spread of coronavirus. This has had a huge impact on daily life, affecting everything from weddings and train travel to music events and sport. To help, we're working flat out to answer your questions on these topics and more

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