Utilities

Ofgem has written to the big energy suppliers demanding they take action on the poor handling of complaints after the regulator found the average customer had to contact their supplier six times before an issue was resolved.

A number of former Sky TV, broadband and home phone customers who were in credit when they left the provider may be in line for a refund.

Energy regulator Ofgem is launching an investigation into how energy suppliers communicate with customers in debt, following a spate of misleading letters purporting to be from separate debt collection agencies.

Ovo Energy has topped our poll for customer service for the second time running with more than 80% of its users rating its service as "great". At the other end of the scale, Npower remains last for the third poll running.

A stronger dollar and a pound 'weakened by the Scottish referendum' have put the brakes on falling petrol prices, according to the motoring association, the AA.

Oink has today become the latest provider to join the energy market, but you can get cheaper tariffs elsewhere.

Energy suppliers could be forced to tell customers about cheaper tariffs available from their other brands, following new Ofgem plans.

Households are being urged to contact their previous gas and electricity supplier to grab a share of £153 million in unclaimed credit via a new website, but MoneySavingExpert.com has been helping users reclaim their money for a long time.

Energy prices are unlikely to rise before the end of the year but there is a threat of increases over the next few years, according to predictions from industry experts.

BT has today confirmed it's hiking home phone and broadband prices for millions of customers from December, as first revealed by MoneySavingExpert.com on Thursday.