1,000s of Utility Warehouse customers owed average payments of £130 due to overcharging
Energy firm Utility Warehouse is to pay out £450,000 in refunds and compensation, after it overcharged potentially vulnerable customers last year
29 January 2020
Ofgem warns energy firms over forced installation of prepayment meters
British Gas, Ovo Energy and Utility Warehouse forcibly installed many more prepayment meters than their competitors
18 June 2018
Utility Warehouse to increase prices by 4.4%
The Utility Warehouse is hike its standard variable tariff - with a 4.4% increase from Sunday 1 July
12 June 2018
Ofgem investigates Utility Warehouse over how it handles customers in debt
Utility Warehouse is being investigated by Ofgem over the way it manages its customers that get into debt
1 June 2018
Co-op Energy blames IT problems as it tops complaints list
The Ombudsman Services received 136 complaints per 100,000 customers about Co-op Energy in the three months to September
11 November 2015
Unlimited data scrapped for Utility Warehouse mobile customers
Hundreds of Utility Warehouse mobile customers will have their unlimited data allowance cut from January
16 December 2014
Energy switching slashed to 17 days for some
SSE has cut switching times to 17 days from today, and First Utility says it will introduce faster switching next week
5 November 2014
Npower sells gas and electricity customers to Utility Warehouse
Hundreds of thousands of customers will have a new supplier from next year
20 November 2013
Orange and TalkTalk top telecoms complaints table
Orange and TalkTalk have been shamed as the most complained about providers by regulator Ofcom
18 December 2012
It's not just the big boys upping energy bills
Hundreds of thousands of households will be hit by smaller energy firms increasing gas and electricity costs
23 November 2012
21 July 2021
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Mortgage prisoner review launched amid concerns even MORE homeowners could be trapped on expensive rates26 July 2021More homeowners than previously thought could be trapped on expensive mortgage rates and unable to switch, the Financial Conduct Authority (FCA) has admitted.
Plans for bailiffs to be self-regulated revealed but Martin Lewis warns compulsory regulation that all firms must follow is needed26 July 2021Plans for bailiffs in England and Wales to be self-regulated have been put forward by the Centre for Social Justice in a bid to better protect people in debt. But Martin Lewis, founder of MoneySavingExpert.com, warns that the industry-funded body doesn't go far enough, saying that every bailiff firm needs to be "tightly and independently" regulated.
26 July 2021Tesco Bank has announced it will close all existing current accounts on 30 November, with around 213,000 customers affected.
Energy price cap could be extended beyond 2023 and households given personalised switching advice under new Government plans23 July 2021The energy price cap, which limits how much suppliers can charge households on poor value standard variable tariffs (SVTs), could be extended beyond 2023, while households on those tariffs will be given personalised switching advice, under new plans announced by the Government today.
Is your bank's customer service a pleasant or peasant experience? See how your bank fared in our latest poll23 July 2021Challenger bank Starling has taken the crown in our latest banking customer service poll, with digital rival Monzo coming a close second and former champion First Direct knocked into third place.
Martin Lewis: Why you shouldn't worry too much about your credit score – it’s not actually a real thing14 June 2021When it comes to finances, numbers are key – whether it's what you earn, your credit card balance or the interest rate on your mortgage, small changes can add up to a big difference. Yet there's one number you shouldn't pay too much attention to – your credit score.
22 July 2021
12 July 2021
Clever ways to calculate your finances