MoneySavingExpert News

Utility Warehouse

1,000s of Utility Warehouse customers owed average payments of £130 due to overcharging

Energy firm Utility Warehouse is to pay out £450,000 in refunds and compensation, after it overcharged potentially vulnerable customers last year

29 January 2020

Ofgem warns energy firms over forced installation of prepayment meters

British Gas, Ovo Energy and Utility Warehouse forcibly installed many more prepayment meters than their competitors

18 June 2018

Utility Warehouse to increase prices by 4.4%

The Utility Warehouse is hike its standard variable tariff - with a 4.4% increase from Sunday 1 July

12 June 2018

Ofgem investigates Utility Warehouse over how it handles customers in debt

Utility Warehouse is being investigated by Ofgem over the way it manages its customers that get into debt

1 June 2018

Co-op Energy blames IT problems as it tops complaints list

The Ombudsman Services received 136 complaints per 100,000 customers about Co-op Energy in the three months to September

11 November 2015

Unlimited data scrapped for Utility Warehouse mobile customers

Hundreds of Utility Warehouse mobile customers will have their unlimited data allowance cut from January

16 December 2014

Energy switching slashed to 17 days for some

SSE has cut switching times to 17 days from today, and First Utility says it will introduce faster switching next week

5 November 2014

Npower sells gas and electricity customers to Utility Warehouse

Hundreds of thousands of customers will have a new supplier from next year

20 November 2013

Orange and TalkTalk top telecoms complaints table

Orange and TalkTalk have been shamed as the most complained about providers by regulator Ofcom

18 December 2012

It's not just the big boys upping energy bills

Hundreds of thousands of households will be hit by smaller energy firms increasing gas and electricity costs

23 November 2012