Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

The price consumers pay to call 08, 09 and 118 numbers is to be made clearer, which Ofcom says could in turn drive call costs down.

15 April 2013

Asda, Morrisons, Sainsbury's and Tesco are cutting unleaded petrol prices tomorrow, less than a week after the four supermarket chains reduced diesel prices.

15 April 2013

As the Office of Fair Trading (OFT) announces it will investigate whether mobile and tablet games encourage children to spend hefty sums, MoneySavingExpert.com has found a host of iPhone games which charge up to £70 a pop for virtual items.

12 April 2013

Some Halifax and Bank of Scotland Ultimate Reward Current Account (URCA) customers are due a payout after the banks failed to warn users they were increasing a monthly fee.

11 April 2013

Some drivers will get a boost tomorrow, as Asda, Morrisons Sainsbury's and Tesco are cutting diesel prices for the third time in four weeks.

9 April 2013

The new tax year began on Saturday, but savers who want to put their money into a new Isa should do it quickly, as some of the best buys have already been pulled.

8 April 2013

Consumers buying insurance are now better protected thanks to new rules which will stop insurers unfairly rejecting claims because they didn't bother to ask crucial questions.

8 April 2013

Firms will no longer be able to charge excessive credit and debit card fees when new rules come into force tomorrow.

5 April 2013

Music giant HMV has today been bought by restructuring firm Hilco, but your rights remain mainly unchanged.

5 April 2013

Tesco Clubcard users whose online vouchers have been stolen should change their password immediately, after the supermarket giant revealed its explanation for a spate of fraud cases, following an investigation.

21 March 2013

Parents may be able to move cash from a Child Trust Fund (CTF) into a junior Isa (JISA) in future, the Government has announced in today's Budget.

20 March 2013

Many workers will pay less in tax from next year, Chancellor George Osborne said today.

20 March 2013

More than two million working families could receive support for childcare costs under a new scheme announced by the Government today, but will you be better or worse off? MoneySavingExpert.com analyses what it means.

19 March 2013

Bank of Cyprus's UK customers won't have their accounts raided, the bank insists, following a bailout agreement which could mean Cypriot savers have their deposits taxed.

18 March 2013

Npower has today become the latest provider to only offer tariffs charging a single rate, but customers who use very little energy could end up paying more.

15 March 2013

First Direct has widened the availability of its highly-rated current account to include those on lower incomes.

12 March 2013