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EDF suspends doorstep energy sales

gasstove
Helen Knapman
Helen Knapman
News & Investigations Editor
7 September 2011

EDF Energy has today suspended door-to-door energy sales, pending a review into the controversial practice.

It's the third of the big six energy suppliers to suspend such sales tactics following similar moves by British Gas and Scottish and Southern Energy this year.

Doorstep salesman are often accused of mis-selling products with false promises of cheaper bills, which has resulted in hundreds of thousands of consumers switching to pricier gas and electricity tariffs.

Only a few month ago, SSE was found guilty of mis-selling during doorstep sales after employees claimed residents could cut costs when they had no idea if this was true.

Meanwhile, consumer group Consumer Focus recently called for an end to this type of cold calling, and suggested energy suppliers instead offer appointments.

Jim Poole, director of residential customers at EDF, says: "We understand the majority of customers do not want to be sold energy on their doorstep via unsolicited calls."

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