Borrowers left with sky-high mortgage rates because they cannot switch home loan need extra protection to avoid potentially crippling bills, according to an advisory group.
Payment protection insurance (PPI) can no longer be sold at the same time you take out a mortgage, loan or credit card, under new rules that come into force on Friday.
More than half of EDF's customers are unhappy with the service they get when they complain to the energy giant, according to a survey by the industry regulator.