MSE News

UKTV channels return to Virgin Media

UKTV channels will once again be available to Virgin Media customers, after the two firms negotiated a deal.

Virgin said it has reached a 'long-term' agreement with UKTV to restore all of its channels to Virgin Media customers, and this will be done as soon as possible.

Last month, Virgin Media customers lost 10 UKTV channels, including Dave and Gold, following a row between the two firms over fees.

See our Haggle with Virgin guide for ways to cut costs.

When will I get my UKTV channels back?

On Saturday, Virgin Media said it had begun the process of returning the channels to customers.

These include the free-to-air channels Dave, Drama, Home, Really and Yesterday, along with paid-for channels Alibi, Eden, Good Food, Gold and W.

Virgin says the deal also means the Dave HD and Gold HD channels will be added to Virgin Media's Mix bundle, and there will be more UKTV box sets available.

What if I haggled a better deal because I had lost channels?

Virgin has confirmed to MoneySavingExpert.com that any deals customers negotiated as a result of losing these channels will remain.

So in a nutshell, you don't need to do anything.

However, if you're out of contract you still have the option to leave penalty-free and there's a good chance you may be paying over the odds. So use our Broadband Unbundled tool and Haggle with Virgin guide to check if you can get a better deal.

What does Virgin Media say?

David Bouchier, chief digital entertainment officer, said: "We are sorry for what we know has been a frustrating time for our customers, but are pleased that our TV bundles are now even bigger. Our unwavering commitment to investing in incredible programming remains."