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EE to hike cost of out-of-bundle calls and texts

EE to hike cost of out-of-bundle calls and texts

Pay-monthly EE customers will have to pay more for calls and texts not included in their plans from August, as the mobile giant has announced it's hiking out-of-bundle prices.

The cost of an out-of-bundle call to a UK number will rise by 10p from 55p to 65p from 19 August, while the cost of a text will increase from 15p to 16p.

And charges for international calls are rising steeply too – the price of a call to a phone outside Europe is increasing from £2 to £3 per minute, with calls to some destinations doubling from £1.50 to £3.

However if you regularly use services outside your phone plan, you may be able to leave your contract penalty-free as long as you contact EE within 30 days of being told about the price rise.

See our 30 Cheap Mobile Tips for more on cutting the cost of your mobile phone.

How are prices changing?

The new higher prices will kick in from 19 August, and EE says affected customers will be contacted by email, letter or text to tell them about the increases.

The rise affects pay-monthly customers, but costs for pay-as-you-go customers will stay the same.

Here's how the prices are changing:

EE out-of-bundle price increases

Out-of-bundle service Current price New price from August
Calls to UK landlines, mobiles and voicemail 55p/min 65p/min
Texts to UK mobiles 15p/message 16p/message
Photo messages 55p/message 65p/message
Access charge for calling 08, 09 or 118 numbers 55p/min 65p/min
Calls to destinations outside Europe (Australia, Canada, New Zealand, US, Virgin Islands and the rest of the world) £2/min £3/min
Calls to Andorra and the Faroe Islands £1.50/min £3/min
Texts to destinations outside Europe 55p/message 65p/message
Premium voice calls to outside the UK £3.50/min £4/min
Late payment charge £7.20 £7.68
International operator assistance £1.53/min £1.54/min

All prices include VAT.

My prices are going up – can I leave penalty-free?

EE says that as the majority of its customers are on tariffs which include unlimited calls and texts, most won't be materially affected.

But if you suffer "material detriment" as a result of the price increase, you CAN leave your contract without paying an early termination charge.

EE says it's contacting customers who are materially impacted by the change to let them know they're eligible to leave penalty-free. You'll need to contact EE within 30 days of receiving your notification about the price increase.

Or if you'd prefer to stick with EE, this could be a good opportunity to haggle a better deal – see our Mobile Phone Haggling guide for full info.

If you regularly use out-of-bundle services, you may also be better off changing your plan to include more calls or texts. Or if you make lots of international calls, check our Cheap UK and International Calls guide to see if you can do it more cheaply.

If you're not contacted, but believe you will suffer "material detriment" as a result of the change, contact EE to ask to be able to leave penalty-free.

What does EE say?

An EE spokesperson said: "The vast majority of these customers have unlimited UK texts and calls and these small changes ensure we can continue to invest in offering the best service to our customers."