September 2019

Some passengers have been charged in euros for train journeys between Essex and London due to a bizarre glitch with the train operator's ticket system.

Holiday giant Thomas Cook stopped trading and entered compulsory liquidation last month, resulting in 100,000s losing holidays and redundancy for 1,000s of members of staff. If you had a future booking which was protected by ATOL, you can now apply for a refund via a new website – see below for the latest info and full details of your rights.

Millions of customers stuck on expensive standard tariffs should start to see lower energy bills this week as Ofgem's new price cap kicks in, though most will still be massively overpaying – you could save £300+/year by switching supplier.

Hotel booking website Hotels.com is to begin charging customers £4 when they redeem a reward night – but you can avoid the fee by booking via its app. 

App-only bank Monzo has ditched its paid-for premium 'Monzo Plus' service, which offered customers extra features such as travel insurance, only five months after launching the product.

The financial regulator has sent a seven-page letter to peer-to-peer lending firms warning them the industry must clean up poor practices or face a "strong and rapid" crackdown.

American Express has fixed a security flaw which meant lost or stolen contactless cards could be used AFTER they'd been cancelled, in the final step for MoneySavingExpert.com's campaign which has now successfully forced the three biggest card providers to tackle the issue.

Savers who opened a Marcus account this time last year are starting to see their interest rate drop – but you can limit the impact through a neat little trick that lets you grab another year's bonus.

The amount of money stolen by criminals who persuade victims to send them cash via bank transfers has increased by 40% compared to the same period last year, new figures show.

Sainsbury's Bank has announced that it has stopped offering new mortgages.