Sky to hike broadband and TV prices for millions – and it's introducing £2/day EU roaming charges 

You MAY be able to leave penalty-free

If you're not happy with the price hikes or the reintroduction of roaming fees, you may be able to exit your contract with Sky penalty-free. But remember, there's no point leaving in a huff if your current deal is still the cheapest out there – so check rival providers' prices and remember other firms also increase prices from time to time.

Here are your rights if you want to leave Sky:

• Outside your minimum contract term for TV, phone, mobile and/or broadband? You can leave penalty-free at any time. To do this, contact Sky by phone (on 03337 593922), online or by post. You'll need to give 31 days' notice for TV and mobile packages, though Sky says the notice period for some TV add-ons may vary. It's 14 days' notice for broadband and phone packages. 
  
  If you're out of contract there's a good chance you're paying over the odds, so check if you can find a better deal – you don't need to wait for notification of the price hikes to do this.
  


• Still in your minimum term for a Sky broadband, mobile or phone contract? You can also leave penalty-free. If you're affected by these price increases or the reintroduction of roaming fees, you CAN cancel without paying an early termination charge. Technically, you can only do so within 30 days of receiving official notification of the price increase, though there's no harm in calling sooner to see if you can haggle your bills down. Again, you can contact Sky by phone (on 03337 593922), online or by post.
  
  
• Still in your minimum term for a Sky TV contract? Unfortunately you CAN'T leave penalty-free. You don't have the right to exit your contract penalty-free as a result of these price changes. Sky says this is because the terms and conditions for TV packages are different from those for broadband, mobile and phone packages – in other words, you may have already been warned that prices could rise.
  
  However, if you're unhappy about the change it may still be worth trying to haggle with Sky (see more on this below). And some TV add-ons may have a rolling monthly contract, in which case you can remove them from your Sky package to avoid the hikes and cut costs. 

If you've a bundle that includes TV and broadband, Sky says you can generally cancel the broadband penalty-free, but not the TV. This may vary depending on when you signed up to the products though, so if unsure, check with Sky before cancelling.

Willing to stick with Sky? Haggle, haggle, haggle

If you're happy to stay with Sky despite the price increases, it's worth trying to haggle a better deal – especially if you've the right to leave penalty-free, in which case your bargaining position is strong. Price rises are always powerful haggling ammunition. Our most recent poll in November 2021 found 81% of Sky customers who tried to haggle got a discount, and some save hundreds each year.

See our Sky haggling guide for full tips on how to do this, but for starters here are a few:

• Benchmark the best deal elsewhere so you ask for a realistic discount.
• Get through to the retentions (sometimes called disconnections) department. They have the most power to slash costs, as their job is to keep you.
• Use charm and be friendly. Aggression or anger will just put their back up.
• Don't panic if they call your bluff and say they'll disconnect you.
• If they won't slash the price, see if they can include any extras, such as a boosted TV package.

If you do haggle a better deal, always check the length of the new contract you sign up to and make sure you're happy being locked in for that long.