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Older News Stories

Ofcom investigates Virgin Media over £240 exit fees

Ofcom is investigating Virgin Media over exit fees when customers move to an area where Virgin's service is unavailable

TalkTalk hits broadband and mobile customers with price hikes

TalkTalk customers facing monthly price hikes of up to £51 a year can beat the hikes

Virgin Media tells customers to change passwords after hacking risk exposed

More than 800,000 Virgin Media customers are being told to change their passwords

Halve broadband costs or treble the speed

The key to cheap broadband is to snap up short-lived promo deals, and right now there are two corkers.

Plusnet to increase line rental and call charges - how to beat the hikes

Plusnet has become the latest home phone and broadband supplier to push up its prices for line rental

Crackdown on ads with 'misleading' broadband speed claims

Broadband firms could be forced to make sure at least 50% of customers receive the headline speed quoted in ads.

Broadband customers pay £113 annual 'loyalty penalty' for sticking with provider

Research by Citizens Advice has found that monthly broadband bills jump by 43% on average when introductory deals end

Ofcom proposes automatic compensation for broadband and landline customers

Broadband and landline customers could pocket up to £185m in compensation payouts each year under new Ofcom proposals

Plusnet fined £880,000 for billing former customers

The BT-owned telecoms firm has overcharged 1,000 people by more than £500,000 in total

Orange, Freeserve and Wanadoo email addresses to shut down

Anyone with an email account from mobile and broadband provider Orange needs to move to an alternative email address

Urgent. Cheapest fibre b'band & line rent equiv to £13/mth all-in - or standard speed £5/mth

Urgent. Cheapest fibre b'band & line rent equiv to £13/mth all-in - or standard speed £5/mth

'I was charged £10,500 for data on my dongle' – if your usage isn't capped, watch out

A Vodafone customer has racked up an astonishing bill after exceeding the data allowance on his uncapped Wi-Fi dongle

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