Banking

All the major banks have either replaced or shaken up the bonus schemes that played a big role in past mis-selling scandals – but some are still using high-risk schemes, the banking watchdog says.

NatWest, RBS and Ulster Bank are banning introductory bonus rates to get back to basics with simpler products. But MoneySavingExpert.com creator Martin Lewis says the move could result in even lower returns and less certainty for savers.

Customers of newly-created TSB have voted it the worst bank for customer service, according to the latest Banking Service Index from MoneySavingExpert.com.

If you're an HSBC current account holder, you can now get up to 1.6% AER interest on your savings with the bank's new Isa – but it's not a market-leading deal.

Santander customers who use the bank's agencies will have to travel to branches instead from October, after it announced plans to close all 139 outlets in rural and suburban areas.

If you've been hit by the floods and are struggling with emergency costs and mortgage payments, you may be able to get help after leading banks announced support measures.

Police and Barclays are investigating after confidential files of thousands of the bank's customers were allegedly stolen and sold on.

Update: 6 February 2014: The RBS Group has confirmed that any missing interest has now been credited to affected NatWest and RBS customers' Isa accounts.

If you're a customer of Lloyds, Halifax, Bank of Scotland or TSB, and were hit by this weekend's IT glitch which left many unable to withdraw cash and use debit cards – complain now if you've been left out of pocket.