Banking

Santander is now one of the best in MoneySavingExpert.com's index of banks by customer service – but its high ranking is only fuelled by its 123 account.

When MoneySavingExpert.com creator Martin Lewis was invited to one of Barclays' flagship branches in west London, he was under no illusion the bank would be on its best behaviour. But did two of its top bosses convince him it really has consumers at the front of its mind?

Bank customers will be able to switch accounts within seven working days from 16 September – but your bank card may not be ready to use within a week of opening your new account.

From tomorrow, RBS and NatWest customers can earn at least 1% cashback on purchases made using their debit card – but only at a limited number of retailers for now. What's more, you can get more for your money elsewhere.

Millions of Lloyds TSB customers will be transferred to its new TSB bank from next month, so MoneySavingExpert.com explains what this really means for you.

New European proposals aimed at cutting the cost of using debit and credit cards have been announced, but it's too early to say whether shoppers will benefit or lose out from the move.

Premium Bond holders will have their chances of winning slashed next week, as NS&I is cutting the annual 'interest rate' on the prize fund.

Santander will axe its packaged accounts from October, affecting hundreds of thousands of customers.

Complaints about packaged accounts are rising, and the majority are being upheld in favour of consumers, the Financial Ombudsman Service says.

NatWest and Royal Bank of Scotland customers should watch out for overdraft fees after the banks today reduced the buffer from which they start charging customers £6 a month for dipping into an authorised overdraft, from £100 to £10.