British Gas

SSE has cut switching times to 17 days from today, while First Utility has confirmed it will introduce faster energy switching from 10 November ahead of the New Year's Eve deadline given by Ofgem.

Ofgem has written to the big energy suppliers demanding they take action on the poor handling of complaints after the regulator found the average customer had to contact their supplier six times before an issue was resolved.

Ovo Energy has topped our poll for customer service for the second time running with more than 80% of its users rating its service as "great". At the other end of the scale, Npower remains last for the third poll running.

Energy suppliers could be forced to tell customers about cheaper tariffs available from their other brands, following new Ofgem plans.

Energy prices are unlikely to rise before the end of the year but there is a threat of increases over the next few years, according to predictions from industry experts.

Over 4,000 British Gas customers have received compensation after British Gas admitted mis-selling energy over a two-year period in supermarkets and in a west London shopping centre.

British Gas customers could escape energy price hikes this year, as the firm says it doesn't expect to change prices during 2014.

Prepaid energy customers will have more choice over getting a fixed gas and electricity tariff, as EDF has today announced it'll become the second of the big six energy suppliers to offer one.

The big six energy companies could face a full-scale investigation into whether they are preventing competition in the market and making excess profits, reglator Ofgem has announced.

Energy companies are charging their most loyal customers up to £90 more than those who have switched to them, according to new figures.