People who accidentally send a mobile, online or phone banking payment to the wrong bank account will be given more help getting it back, under new safeguards brought in this week.
Record numbers of people are complaining to the Financial Ombudsman Service about mortgages – but it says people in trouble need to see help earlier if they get into money troubles.
The Office of Fair Trading (OFT) has confirmed it won't be recommending the Competition Commission investigate the current account market — but warned providers they'll face a probe if they don't get their house in order.
Squeezed consumers searching for the best deals face a "major risk" of being sold financial products they do not need, the finance watchdog warned today.
Santander has once again been voted the worst bank account provider for customer service, while First Direct has retained its position as top dog in a poll of MoneySavingExpert.com users.
Santander is still comfortably the worst bank account provider for customer service, according to a poll of MoneySavingExpert.com users, despite claims it had cleaned up its act.
25 August 2011
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