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First Utility is the latest energy company to face a backlash from disgruntled customers over unresolved complaints and long call waiting times. But it's admitted it's at fault and says it's investing £20 million to improve its customer services.

The MSE collective energy switch has become the UK’s biggest ever collective switch, dwarfing all previous efforts with nearly 60,000 people taking out one of the four tariffs, collectively saving £10 million on their energy bills. 

Oink has today become the latest provider to join the energy market, but you can get cheaper tariffs elsewhere.

Energy suppliers could be forced to tell customers about cheaper tariffs available from their other brands, following new Ofgem plans.

EDF Energy is to pay £3m to charity helping 'vulnerable customers' after regulator Ofgem found it breached complaint handling rules in 2011.

Energy bills could fall by an average of £12 a year from next April if proposals to cap the amount electricity networks can spend get the go-ahead.

Complaints about energy companies have soared to their highest ever level, according to the Ombudsman Services.

Ofgem has confirmed it's referring the energy market for a full competition investigation – the first probe of its kind.

Npower has been told by Ofgem it must meet strict targets to fix billing problems and to improve its complaints procedure or face a curb on sales, after it sent ex-customers huge bills months and in some cases over a year after they'd left the firm.

It should take as little as 17 days to switch gas and electricity supplier, after regulator Ofgem backed plans to make changing energy company easier and quicker.