Customers of newly-created TSB have voted it the worst bank for customer service, according to the latest Banking Service Index from MoneySavingExpert.com.
Thousands of Clydesdale Bank mortgage customers will have some of their debt written off or be given compensation as part of a £33 million redress package, after the firm miscalculated their repayments.
Santander is now one of the best in MoneySavingExpert.com's index of banks by customer service – but its high ranking is only fuelled by its 123 account.
Bank customers who replenish their accounts on the same day a direct debit or other payment is due should be spared some charges, after an agreement was reached between the regulator and major banks.
Mortgage holders and wannabe first-time buyers have been warned by the Bank of England that the cost of home loans could rise due to the eurozone crisis.
17 May 2012
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