MSE News

Consumer Focus

Spark to give £250K to Citizens Advice after 'serious breaches'

An Ofgem investigation found that Spark Energy breached switching rules and complaints handling regulations

16 February 2015

Consumer Futures calls for Spark Energy probe

Consumer Futures has referred Spark Energy to Ofgem following large numbers of customer complaints

21 May 2013

Firms 'should be clearer on regular card payments'

Traders may not be making it clear to consumers that they're being signed up to a Continuous Payment Authority

12 December 2012

Basic bank accounts 'should have clear standards'

Open a basic bank account online, great if you've no access to current accounts, after comparing the best products with Money Saving Expert Today

2 November 2012

The rogues that ignore 'no cold callers' signs

Charities and political parties are the worst offenders at ignoring 'no cold callers' signs, according to a new poll

18 May 2012

Banks 'give bad advice' over card payment cancellations

Some bank staff wrongly tell customers that regular card payments can't be cancelled, says Consumer Focus

2 May 2012

Group switching 'could transform utilities'

Collective switching by consumers between utility firms could finally end poor deals and unresponsiveness from suppliers

2 May 2012

Citizens Advice to replace axed Consumer Focus

Citizens Advice is to be given an enlarged role under Government plans to shake up the consumer protection system

11 April 2012

MPs demand clampdown on debt products

Tougher action is needed to control debt management companies and payday lenders, a new report says

7 March 2012

Thousands could miss out on Warm Front energy scheme

Consumer Focus and National Energy Action fear a scheme to help the poorest households make their homes warmer won't benefit enough people

27 January 2012

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