Consumer Focus
Spark to give £250K to Citizens Advice after 'serious breaches'
An Ofgem investigation found that Spark Energy breached switching rules and complaints handling regulations
16 February 2015
Consumer Futures calls for Spark Energy probe
Consumer Futures has referred Spark Energy to Ofgem following large numbers of customer complaints
21 May 2013
Firms 'should be clearer on regular card payments'
Traders may not be making it clear to consumers that they're being signed up to a Continuous Payment Authority
12 December 2012
Basic bank accounts 'should have clear standards'
Open a basic bank account online, great if you've no access to current accounts, after comparing the best products with Money Saving Expert Today
2 November 2012
The rogues that ignore 'no cold callers' signs
Charities and political parties are the worst offenders at ignoring 'no cold callers' signs, according to a new poll
18 May 2012
Banks 'give bad advice' over card payment cancellations
Some bank staff wrongly tell customers that regular card payments can't be cancelled, says Consumer Focus
2 May 2012
Group switching 'could transform utilities'
Collective switching by consumers between utility firms could finally end poor deals and unresponsiveness from suppliers
2 May 2012
Citizens Advice to replace axed Consumer Focus
Citizens Advice is to be given an enlarged role under Government plans to shake up the consumer protection system
11 April 2012
MPs demand clampdown on debt products
Tougher action is needed to control debt management companies and payday lenders, a new report says
7 March 2012
Thousands could miss out on Warm Front energy scheme
Consumer Focus and National Energy Action fear a scheme to help the poorest households make their homes warmer won't benefit enough people
27 January 2012
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100+Mb Virgin b'band & line '£19/mth'A gobsmacking price
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Brexit impactMortgages, flights etc
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Martin's Mortgage MasterclassCheck if overpaying
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Hope for mortgage prisonersAfter MSE campaign
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Martin vs RyanairOn name-change 'glitch' refunds
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Can you make £2,019 in 2019?MSE Forum challenges
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Leave the heating on all day?Energy mythbusting
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Top debt-shifting card32mths 0%, 1.4% fee
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Government scraps £65 fee for EU citizens to stay in the UK
21 January 2019
If you've already paid, you'll be able to get your money back. -
100,000s of TalkTalk TV customers face £48/yr price rise
21 January 2019
You can opt out of the £4/mth charge if you don't want to pay -
Is your passport valid for travel to Europe post-Brexit? A new tool helps you check
21 January 2019
In the event of the UK leaving the EU without a deal, new rules will apply, and this tool checks if you passport will be valid for travel -
Lloyds, Halifax and Bank of Scotland customers unable to make Faster Payments
18 January 2019
Lloyds, Halifax and Bank of Scotland have apologised to customers after many reported being unable to make payments today -
Councils taking days to repair severe potholes
18 January 2019
Councils' targets for fixing the most severe potholes on their roads vary wildly, with repairs taking minutes in some areas and up to three days elsewhere, according to new data
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Martin Lewis: Is it unfair to charge loyal customers more?
19 November 2018
Should loyal customers be charged more than new ones? On the surface the answer is a simple no – but nothing is that simple. Many consumer marketplaces function because only some people embrace competition, and we need to work out what happens if we change that
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