Consumer Focus
Spark to give £250K to Citizens Advice after 'serious breaches'
An Ofgem investigation found that Spark Energy breached switching rules and complaints handling regulations
16 February 2015
Consumer Futures calls for Spark Energy probe
Consumer Futures has referred Spark Energy to Ofgem following large numbers of customer complaints
21 May 2013
Firms 'should be clearer on regular card payments'
Traders may not be making it clear to consumers that they're being signed up to a Continuous Payment Authority
12 December 2012
Basic bank accounts 'should have clear standards'
Open a basic bank account online, great if you've no access to current accounts, after comparing the best products with Money Saving Expert Today
2 November 2012
The rogues that ignore 'no cold callers' signs
Charities and political parties are the worst offenders at ignoring 'no cold callers' signs, according to a new poll
18 May 2012
Banks 'give bad advice' over card payment cancellations
Some bank staff wrongly tell customers that regular card payments can't be cancelled, says Consumer Focus
2 May 2012
Group switching 'could transform utilities'
Collective switching by consumers between utility firms could finally end poor deals and unresponsiveness from suppliers
2 May 2012
Citizens Advice to replace axed Consumer Focus
Citizens Advice is to be given an enlarged role under Government plans to shake up the consumer protection system
11 April 2012
MPs demand clampdown on debt products
Tougher action is needed to control debt management companies and payday lenders, a new report says
7 March 2012
Thousands could miss out on Warm Front energy scheme
Consumer Focus and National Energy Action fear a scheme to help the poorest households make their homes warmer won't benefit enough people
27 January 2012
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Super cheap Easyjet flightsFor Mar-Aug 2020
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Cheapest iPhone 11 tricksUp to £460 off
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Martin: 'PPI reclaiming's over...'But I've 13 more reclaims for you'
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13 savers for disabled peoplePls tell us more
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Cheap energy deals endingBut you can still save £300+/yr
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Virgin £100Mb b'band '£19/mth'10 days only
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Next 50% off sale rumourIt's almost certainly this week
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100 days till XmasWhat to do now
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New. 1.6% easy-access savingsBut it's a sharia account
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Pension alertAre you risking £1,000s?
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Got a PayPal account?Has it given you £5-£50 in free cash?
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Almost 80% of retail sales paid for by card
19 September 2019
Shoppers paid for almost £300 billion of purchases on their credit and debit cards last year, according to data from the British Retail Consortium, while just £78 billion of purchases were paid for in cash -
Apple launches iPhone 11, 11 Pro and 11 Pro Max – how to find the cheapest deals
18 September 2019
Tech giant Apple has unveiled its range of new iPhones - the iPhone 11, the 11 Pro and 11 Pro Max. It's also cut the price of its current models including the iPhone XR and iPhone 8. -
Former O2 customers refunded after being overcharged for exit fees
18 September 2019
Former O2 customers who left the mobile provider as long as six years ago are being sent refunds for incorrect exit fees -
Water firms rapped for billing and service problems
18 September 2019
Four water companies have been warned to curb a sharp rise in complaints from customers after problems with bills and disruption to services -
Martin: 'PPI's over, but I've THIRTEEN more ways you can reclaim £1,000s'
17 September 2019
I'm no fan of a compensation culture. Instead MSE and I have long, proudly been at the forefront of reclaiming – that's getting YOUR money back when it shouldn't have been taken (or if you weren't paid what you should've been). Compensation is different, it's using the law to get extra money, often as a punishment.
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How much the Govt expects you to give your children for university
16 July 2019
Update Note 25 May 2017: The ready reckoners below have been updated with the new 2017/2018 living loan amounts. Also since first writing this blog, and seeing the strength of feeling it attracted, I have written an open letter to the Uni Minister asking him to start telling people about this. Yet sadly received his no we won’t...
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