Consumer Focus
Spark to give £250K to Citizens Advice after 'serious breaches'
An Ofgem investigation found that Spark Energy breached switching rules and complaints handling regulations
16 February 2015
Consumer Futures calls for Spark Energy probe
Consumer Futures has referred Spark Energy to Ofgem following large numbers of customer complaints
21 May 2013
Firms 'should be clearer on regular card payments'
Traders may not be making it clear to consumers that they're being signed up to a Continuous Payment Authority
12 December 2012
Basic bank accounts 'should have clear standards'
Open a basic bank account online, great if you've no access to current accounts, after comparing the best products with Money Saving Expert Today
2 November 2012
The rogues that ignore 'no cold callers' signs
Charities and political parties are the worst offenders at ignoring 'no cold callers' signs, according to a new poll
18 May 2012
Banks 'give bad advice' over card payment cancellations
Some bank staff wrongly tell customers that regular card payments can't be cancelled, says Consumer Focus
2 May 2012
Group switching 'could transform utilities'
Collective switching by consumers between utility firms could finally end poor deals and unresponsiveness from suppliers
2 May 2012
Citizens Advice to replace axed Consumer Focus
Citizens Advice is to be given an enlarged role under Government plans to shake up the consumer protection system
11 April 2012
MPs demand clampdown on debt products
Tougher action is needed to control debt management companies and payday lenders, a new report says
7 March 2012
Thousands could miss out on Warm Front energy scheme
Consumer Focus and National Energy Action fear a scheme to help the poorest households make their homes warmer won't benefit enough people
27 January 2012
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MSE Autoswitch launchesLet us do it all for you
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'Secret' shoe outletsEg, £21 Puma trainers
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NS&I slashes savingsWhat to do?
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New 29mth 0% debt-shift cardPlus NOW check your chances for top cards
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'Can I get a refund on £9k tuition fees...''...if my course is now online?'
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£150 make-up bundle for £3424-piece
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BT Sport & BT TV hikeYour rights
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Biggest upfront bank switch bribesUp to £125 FREE
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Hoover cordless vacuum cleaners 30% offEg, £200 version now £140 del
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£5 off when you recycle clothesAt M&S, H&M etc
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New. Hot 64GB iPhone SE deal with 4GB dataNO upfront cost
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9 new coronavirus need-to-knowsAs UK returns to 'level 4' alert
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Chancellor unveils new Job Support Scheme and extends self-employed grant
24 September 2020
Chancellor Rishi Sunak announces the new measures in the House of Commons -
'Bounce back loans' – help for small businesses and income support for those missing out elsewhere, eg, limited company directors and self-employed
24 September 2020
Small businesses can now apply for a new 100% state-backed loan worth up to £50,000, with no interest charged or repayments needed in the first 12 months -
Coronavirus Employees' Help
24 September 2020
If you're worried about work during the coronavirus crisis, this guide looks at your rights as an employee including who's eligible to be furloughed. -
Coronavirus Self-Employed & Small Limited Company Help
24 September 2020
If you're worried about work during the coronavirus crisis, this guide looks at your rights if you're self employed, including what help's there for limited company directors. -
TSB Classic Plus interest rate to fall to 0%
23 September 2020
TSB will no longer pay any interest on its Classic Plus current account from December
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Is it time to ban Christmas presents?
14 September 2020
Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of... -
Martin Lewis: I confess, I did a 'decoy effect' experiment on my Twitter and Facebook followers… and it may be why they're buying more Jaffa Cakes
7 September 2020
Behavioural economics is a powerful science. Some retailers are undoubtedly using it to make us pay more to get less. One element is the 'decoy effect' – where a higher-priced item is sold, to make items next to it look like bargains. So I wanted to do a little experiment to test it -
Martin Lewis: Payment holidays extended – but should you take one? Mortgages, credit cards, loans, payday loans, car finance and more
11 August 2020
Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it?
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