Consumer Focus
Spark to give £250K to Citizens Advice after 'serious breaches'
An Ofgem investigation found that Spark Energy breached switching rules and complaints handling regulations
16 February 2015
Consumer Futures calls for Spark Energy probe
Consumer Futures has referred Spark Energy to Ofgem following large numbers of customer complaints
21 May 2013
Firms 'should be clearer on regular card payments'
Traders may not be making it clear to consumers that they're being signed up to a Continuous Payment Authority
12 December 2012
Basic bank accounts 'should have clear standards'
Open a basic bank account online, great if you've no access to current accounts, after comparing the best products with Money Saving Expert Today
2 November 2012
The rogues that ignore 'no cold callers' signs
Charities and political parties are the worst offenders at ignoring 'no cold callers' signs, according to a new poll
18 May 2012
Banks 'give bad advice' over card payment cancellations
Some bank staff wrongly tell customers that regular card payments can't be cancelled, says Consumer Focus
2 May 2012
Group switching 'could transform utilities'
Collective switching by consumers between utility firms could finally end poor deals and unresponsiveness from suppliers
2 May 2012
Citizens Advice to replace axed Consumer Focus
Citizens Advice is to be given an enlarged role under Government plans to shake up the consumer protection system
11 April 2012
MPs demand clampdown on debt products
Tougher action is needed to control debt management companies and payday lenders, a new report says
7 March 2012
Thousands could miss out on Warm Front energy scheme
Consumer Focus and National Energy Action fear a scheme to help the poorest households make their homes warmer won't benefit enough people
27 January 2012
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Passport renewal warningCheck how the stealth change affects you
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Next 50% off sale rumourNo official confirmation, but likely from Sat
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Six ways to protect your dataIncluding help if yo were hit by the big BA hack
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Sky Sports backdoor price hikeCustomers forced to upgrade to HD
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Sky Sports backdoor price hike alert as all channels go HD
18 September 2018
The cost of the full Sky Sports package will increase by £2 per month due to the upgrade -
New Editor-in-Chief joins MSE
18 September 2018
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Top Tesco Clubcard offer to be scrapped
18 September 2018
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Train cancellations hit 900 a day as timetable changes bite
17 September 2018
About 4.3% of trains were cancelled or part-cancelled in late spring and early summer, new stats obtained by MoneySavingExpert,com reveal – the highest such figure in at least six years -
Customers charged multiple times after Deliveroo app crash – here's what to do
17 September 2018
Deliveroo customers claim they've been charged multiple times for orders which never arrived after the delivery service experienced technical issues
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