MoneySavingExpert News

Consumer Focus

Spark Energy is to pay £250,000 to Citizens Advice after an Ofgem investigation found it breached switching rules and complaints handling regulations.

16 February 2015

Campaigning group Consumer Futures has called for Ofgem to investigate minnow Spark Energy.

21 May 2013

Traders may be misleading consumers by not making it clear they have signed up to regular card payments, or that these can be cancelled, the Office of Fair Trading says.

12 December 2012

Banks should set minimum standards for basic bank accounts, which are used by one in five customers in the UK, a new report from Consumer Focus says.

2 November 2012

Charities, religious groups and political parties are among the worst offenders of organisations that ignore 'no cold callers' signs, a MoneySavingExpert.com poll has found.

18 May 2012

Collective switching by consumers between utility firms could put an end to poor deals and unresponsiveness from suppliers, according to a report.

2 May 2012

Some bank staff are giving consumers the wrong information about cancelling regular card payments, research reveals today.

2 May 2012

Citizens Advice will replace the taxpayer-funded Consumer Focus group under Government plans to shake up the consumer protection system.

11 April 2012

Tougher action is needed to clampdown on "opaque and poorly regulated" commercial debt management companies and payday lenders, a report from MPs urged today.

7 March 2012

Up to 16,000 vulnerable households could miss out on help from a Government scheme to help cut their energy bills, lobby groups are warning.

27 January 2012

Suggest a story

Got a money-related news story that affects you? Email us

Consumer Focus

Suggest a story

FREE Weekly MoneySaving email

Clever ways to calculate your finances