Consumer Focus
Energy customer complaints soar
As the whole energy industry saw complaints rise, EDF was the most complained about firm over recent months, figures show
9 December 2011
Financial inclusion fears as Barclays ups basic bank account fees
Banks are making changes to basic accounts that could push more consumers out of the banking system, a lobby group says
8 December 2011
Ofgem outlines plans for simpler energy tariffs
Ofgem has today published proposals for simpler energy tariffs, in a bid to create a more competitive energy market
1 December 2011
Consumers "at risk" from £7bn scams
British consumers are being ripped off but official arrangements to protect them are 'incoherent and fragmented'
9 November 2011
Consumer groups urge action on energy prices at summit
Ahead of crunch talks on energy prices, consumer groups have called for decisive action to curb soaring costs
17 October 2011
OFT to investigate currency charges after 'super complaint'
A combination of complex charges and poor information means consumers are paying too much for foreign cash, Consumer Focus says
21 September 2011
Energy duo defy call to end doorstep sales
Eon and Scottish Power are pressing ahead with doorstep energy sales, despite rivals suspending the controversial practice
14 September 2011
OFT hits back against heating oil rogues
The OFT has taken action to prevent consumers being misled when searching online for heating oil supplies
9 September 2011
DVD to computer copying to be made legal
Millions of people already transfer files to a computer or MP3 device, wrongly assuming it is legal
3 August 2011
Advertised broadband speed claims are 'false'
Many consumers will be left frustrated as the difference in advertised and actual broadband speed has grown, says Ofcom
27 July 2011
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22 June 2022
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Free lateral flow tests in Wales extended until 31 July for people showing signs of Covid
24 June 2022![]()
Free lateral flow tests in Wales will continue to be available for people showing Covid symptoms up until 30 July. -
Private parking charges to be halved to £50 - here are all the details
24 June 2022![]()
Private car park operators in England, Scotland and Wales will no longer be able to set fines above £50 in the majority of circumstances, under new rules set out by the Government. -
You've got 100 days to use paper £20 and £50 notes before they become unusable - so check your pockets and down the back of sofas now
23 June 2022![]()
Time is running out to check down the back of your sofa for any soon-to-be-discontinued paper £20 and £50 notes. There are only 100 days left before they become invalid but the latest figures from the Bank of England show there are almost £15 billion-worth of notes still around. -
New Government-backed interest-free loan scheme to be rolled out across the UK from September – here’s how it works
23 June 2022![]()
Vulnerable people who have been rejected from borrowing will apply to apply for a one-off no interest loan scheme (NILs) from September. The scheme aims to reach 20,000 struggling to pay off debt, with them being able to borrow anything from £100 to £2,000 – here’s how it’ll work. -
Barclays to shut a further 15 bank branches this year - check if yours is closing and what your options are
23 June 2022![]()
Barclays has announced another round of bank branch closures, with 15 more outlets set to shut by the end of the year. The latest closures mean Barclays will close 55 branches by the end of the year. Below we list the branches disappearing and what the alternatives are if you still want face-to-face banking.
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Martin Lewis: The one thing everyone aged over 66 needs to know
17 June 2022![]()
It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills. -
Martin Lewis: What I asked the Chancellor to do when I spoke to him on Monday...
26 May 2022![]()
With the announcement of the Government's energy cost of living plans due out at lunchtime. I thought I'd speedily bash out a note down of what (from memory) I'd asked the Chancellor for when we spoke on Monday - and the other general suggestions I've been making. -
Martin Lewis: Got a cash ISA? You should probably ditch it
24 May 2022![]()
Press the rewind button and go way back to April 2015... Possibly on the telly in the corner of your living room, I was on-air at the time urging savers as usual to use their new tax-free cash ISA allowance – because 'money was nicer in an ISA'. But things changed in 2016. -
Martin Lewis: 'UO is just as important as UX: A tip for anyone developing their website or app'
6 May 2022![]()
I set up MoneySavingExpert.com nearly 20 years ago – when arguably the modern web was still in its infancy. With an abundance of self-belief (something I had too much of then, as I realise now) I decided not to read any books, or follow prevailing wisdom on how a site should operate – and just do it my way.
Clever ways to calculate your finances
