Energy

Customers of electricity provider iSupplyEnergy will no longer be blocked from switching if they don't tell it they're moving elsewhere, following concerns flagged by both customers and MoneySavingExpert.com.

SSE, Scottish Power and energy generator GDF SUEZ/IPM are to pay penalties totalling £4.6 million to charity following their failure to deliver energy efficiency measures on time.

The Green Deal Home Improvement Fund (GDHIF) for solid wall insulation has closed after the £24 million put aside for funding ran out in just over a day.

The Green Deal Home Improvement fund (GDHIF) will reopen at 9am on Wednesday (10 December) with an initial £30 million available for home improvements. But households need to act quickly to bag the energy efficiency cashback.

British Gas has been ordered to pay £11.1 million to charity after an Ofgem investigation found it failed to deliver energy efficiency measures to low-income households by a given deadline.

Two power generation firms are to pay penalties totalling £39 million, which includes redress to be paid out to consumers, following their failure to deliver energy saving measures to low-income households.

The average annual dual fuel energy bill for the next 12 months is expected to be £1,326, according to Ofgem's latest supply market indicator published today.

First Utility is the latest energy company to face a backlash from disgruntled customers over unresolved complaints and long call waiting times. But it's admitted it's at fault and says it's investing £20 million to improve its customer services.

Scottish Power is facing a ban on sales activity unless it must meet tough targets Ofgem has set to fix the firm's customer services problems, it's been announced today.

Thousands of Ovo Energy customers have been charged the wrong amounts for their gas and electricity bills after a 'bug' in the firm's system incorrectly recorded how much new customers joining the firm should pay.