MoneySavingExpert News
Financial Ombudsman Service
Mortgage lenders have been banned from hitting borrowers behind on payments with punitive charges if they have already set up a payment plan to clear any arrears.
25 June 2010
Many victims of debt insurance mis-selling will get a temporary extension to the time they have to complain to the Financial Ombudsman Service, if rejected by their lender.
28 May 2010
Complaints about missold debt insurance have rocketed over the past year, as the total number of official financial gripes also soared.
19 May 2010
Hundreds of thousands of homeowners with an interest-only mortgage could face a debt crisis when their loans mature, it is feared.
18 May 2010
Complaints by consumers to financial firms rose by over one million during the second half of 2009.
11 May 2010
The new chief financial ombudsman says consumers should not use claims management companies (CMCs) when making a complaint to the independent arbitrator.
11 May 2010
Consumers are failing to seek redress when mistreated by banks and other financial firms despite genuine claimants having a high chance of success.
28 April 2010
Two banks may face enforcement action over the poor way they handled customer complaints, the City watchdog has warned.
28 April 2010
Kensington Mortgages must pay over £1 million in compensation after it was fined by the Financial Services Authority (FSA) for hammering borrowers behind on payments with huge charges.
12 April 2010
Prime Minister Gordon Brown has announced a series of measures to end many credit and store card stealth charges.
15 March 2010
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