MoneySavingExpert News
Financial Ombudsman Service
Santander has apologised for its abysmal service over recent months and has pledged to improve the customer experience for its 25 million account holders.
28 September 2010
Consumers have been urged to contest rising fees levied by insurers for policy changes that can add up to £110 a go.
28 September 2010
Barclays has been named and shamed as the high street bank that wrongly rejects the highest proportion of complaints from angry customers.
14 September 2010
Mortgage holders who owe more than they previously thought due to a lender error may get the shortfall written off if they complain, the Financial Ombudsman Service says.
1 September 2010
Lloyds TSB upheld just 12% of banking complaints from its customers during the first half of the year, figures show today.
26 August 2010
Yorkshire and Clydesdale Bank mortgage holders who face payment hikes due to their lender's error have been given hope of getting cash back, following two success stories.
16 August 2010
Millions of victims of debt insurance mis-selling, who may not even realise they've been wronged, could be offered compensation, if lenders follow tough new rules laid down today.
10 August 2010
Taxpayer-backed Lloyds Banking Group has axed the sale of controversial debt insurance across all its brands in a landmark move, MoneySavingExpert.com can reveal.
26 July 2010
Thousands of mortgage holders are facing huge rises in their monthly repayments due to a banking error.
21 July 2010
The web is full of copycat websites that charge you for performing tasks that are usually free.
8 July 2010
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