Complaints about financial firms to the independent Ombudsman Service were up by 18% during the second half of last year, after many banks and other providers wrongly rejected consumer gripes.
It’s depressing, disappointing, but not a complete disaster. The Office of Fair Trading's (OFT) decision to drop the bank charges case is a blow, yet there are still other legal avenues.
The British Bankers' Association (BBA) has hit back at MoneySavingexpert.com after we highlighted the Financial Ombudsman's concerns that many bank charges reclaimers in hardship are being unfairly treated.