Landline

If you're a Shell Energy broadband and home phone customer, you'll soon be automatically transferred to TalkTalk – but your service should continue as before and you should keep paying your bills as normal.

Millions of Virgin Media broadband, TV and home phone customers will see their bills increase this spring by an average of 13.8%. The telecoms provider has also announced that its prices will rise above inflation in future. But affected users can cancel penalty-free this year – here's how to beat the hikes.

Virgin Media is offering automated discounts to cable customers put on hold who call up seeking a price cut, MoneySavingExpert.com has learned, although we've also heard of users securing far better deals if they stay on the line and haggle in person.

Sky broadband and home phone customers face outages across south east England, Leicester and Wales today, the telecoms provider has confirmed. It adds that it's investigating the problem and is working to restore service as soon as possible. 

Millions of BT customers will see their monthly bills for broadband, landlines and mobiles rise by 1.3% in March even if they're still within their minimum contract term, MoneySavingExpert.com can reveal.

Virgin Media has announced it is hiking prices for five million broadband, phone and TV customers by an average 4.5% – but you can leave penalty-free. Here's how to beat the hikes.

Broadband and landline customers could pocket up to £185 million in payouts each year if new plans by Ofcom to force providers to pay compensation for service delays and missed appointments are given the go-ahead.

Telecoms firm Plusnet has been fined £880,000 by regulator Ofcom, after the company billed more than 1,000 broadband and landline customers for services they had already cancelled.

BT's 2.3 million landline-only customers are set to enjoy a price cut of at least £5/month under plans outlined by the regulator.

Millions of Sky customers are facing an inflation-busting price hike – but if you're affected you may be able to haggle down your bill or quit your contract penalty-free, with one MoneySaver knocking more than £500 off his annual bill after following our tips.