Landline
Virgin Media to hike prices by 13.8% for millions of customers – but you can leave penalty-free
Millions of Virgin Media broadband, TV and home phone customers will see their bills increase this spring by an average of 13.8%.
26 January 2023
Virgin Media offers automatic discounts to customers put on hold – but wait to speak to someone in person as you may get a better deal
Virgin Media is offering automated discounts to cable customers put on hold who call up seeking a price cut, MoneySavingExpert.com has learned, although we've also heard of users securing far better deals if they stay on the line and haggle in person.
19 January 2022
Sky broadband and home phone services down for hours for thousands in south east England, Leicester and Wales
Sky broadband and home phone customers face outages across south east England, Leicester and Wales today, the telecoms provider has confirmed. It adds that it's investigating the problem and is working to restore service as soon as possible.
3 September 2021
BT to raise broadband, landline and mobile prices for millions next month
Some BT customers will see the cost of their broadband, mobile and landline monthly plans go up by 1.3% in March even if they're still within their minimum contract term, MoneySavingExpert.com can reveal
13 February 2020
Virgin Media to hit customers with 4.5% price hike
Virgin Media has announced a new price hike for its broadband, phone and TV customers
15 August 2018
Ofcom proposes automatic compensation for broadband and landline customers
Broadband and landline customers could pocket up to £185m in compensation payouts each year under new Ofcom proposals
24 March 2017
Plusnet fined £880,000 for billing former customers
The BT-owned telecoms firm has overcharged 1,000 people by more than £500,000 in total
22 March 2017
BT landline-only customers could save £5 a month due to Ofcom price cut
The telecoms regulator may step in to protect elderly and vulnerable customers from line rental price hikes
28 February 2017
Sky hikes line rental, TV and broadband packages AND call costs – your rights
Line rental will rise from £17.40/mth to £18.99/mth on 1 March 2017 for all but landline-only Sky customers
25 January 2017
BT to hike broadband and call prices and charge TV customers for BT Sport
BT is increasing prices for broadband and some calls and is to begin charging TV customers £3.50 for BT Sport
20 January 2017
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22 March 2023
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Ovo launches one-year fixed tariff – but is it worth switching to?
24 March 2023![]()
Almost every household has been charged the same price for their energy over the last year under the Energy Price Cap (EPC) and the Energy Price Guarantee (EPG), with no cheaper fixed deals to switch to. That has now changed, with Ovo launching a one-year fix for existing customers that undercuts the EPG level of £2,500 a year. -
BT customers 'forced into overdrafts' after duplicate payment error - here's what you need to know
24 March 2023![]()
BT customers have complained that they've been forced into overdrafts after payments were wrongly taken twice this month. The telecommunications giant said it will refund any duplicate payments taken automatically. -
Martin Lewis: Four urgent ways you may be due £1,000s in tax back – if you're married, had a PPI payout, wear a work uniform or even just pay tax
23 March 2023![]()
If you're married or in a civil partnership, have ever had a PPI payout, wear a uniform to work or pay any income tax, you could be due £100s or even £1,000s in tax back – but you'll need to check urgently. -
Bank of England increases base rate to 4.25% – what the rise means for your mortgage and savings
23 March 2023![]()
The Bank of England has increased the base rate from 4% to 4.25%. This rate is used by the central bank to charge other banks and lenders when they borrow money – and so it influences what borrowers pay and what savers earn.
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Martin Lewis: Is it time to ban unnecessary Christmas presents?
5 December 2022![]()
Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of... -
Martin Lewis: The one thing everyone aged over 66 needs to know
29 November 2022![]()
It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills.
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