Shell Energy broadband customer? You'll be moved to TalkTalk in the coming months – here's what you need to know
The transfer comes after the sale of Shell Energy's UK business, but there are NO changes for now and you should keep paying your bills as normal.
8 February 2024
Virgin Media to hike prices by 13.8% for millions of customers – but you can leave penalty-free
Millions of Virgin Media broadband, TV and home phone customers will see their bills increase this spring by an average of 13.8%.
20 September 2023
Virgin Media offers automatic discounts to customers put on hold – but wait to speak to someone in person as you may get a better deal
Virgin Media is offering automated discounts to cable customers put on hold who call up seeking a price cut, MoneySavingExpert.com has learned, although we've also heard of users securing far better deals if they stay on the line and haggle in person.
19 January 2022
Sky broadband and home phone services down for hours for thousands in south east England, Leicester and Wales
Sky broadband and home phone customers face outages across south east England, Leicester and Wales today, the telecoms provider has confirmed. It adds that it's investigating the problem and is working to restore service as soon as possible.
3 September 2021
BT to raise broadband, landline and mobile prices for millions next month
Some BT customers will see the cost of their broadband, mobile and landline monthly plans go up by 1.3% in March even if they're still within their minimum contract term, MoneySavingExpert.com can reveal
13 February 2020
Virgin Media to hit customers with 4.5% price hike
Virgin Media has announced a new price hike for its broadband, phone and TV customers
15 August 2018
Ofcom proposes automatic compensation for broadband and landline customers
Broadband and landline customers could pocket up to £185m in compensation payouts each year under new Ofcom proposals
24 March 2017
Plusnet fined £880,000 for billing former customers
The BT-owned telecoms firm has overcharged 1,000 people by more than £500,000 in total
22 March 2017
BT landline-only customers could save £5 a month due to Ofcom price cut
The telecoms regulator may step in to protect elderly and vulnerable customers from line rental price hikes
28 February 2017
Sky hikes line rental, TV and broadband packages AND call costs – your rights
Line rental will rise from £17.40/mth to £18.99/mth on 1 March 2017 for all but landline-only Sky customers
25 January 2017
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Exclusive: Almost one million people in England overpaid for NHS prescriptions in 2022/23 – are you one of them? Here's how to cut your costs20 February 2024If you get more than one prescription a month on average, you could save with a prescriptions 'season ticket' – here's how.
20 February 2024Cosmetics retailer The Body Shop has fallen into administration, with almost half of its 198 stores closing – including seven on Tuesday 27 February – and hundreds of workers facing redundancy. Below we round up all you need to know.
Council tax set to rise for millions in April with most facing 5% hikes – here's what you need to know20 February 2024Council tax bills will rise for millions of people from 1 April, with most local authorities in England preparing increases of 5% – adding around £100 to a typical band D bill. In Wales, most councils are planning rises of between around 5% to 10%.
20 February 2024Energy standing charges, which make up around £300 of most people's yearly bills, are to be reviewed by Ofgem.
DPD recrowned top courier in latest MSE parcel delivery service poll – here are the full results, plus tips if you've had issues16 February 2024DPD has returned to the top of the MoneySavingExpert.com (MSE) annual parcel delivery service poll voted on by users – ending Amazon Logistics two-year winning streak.
3 January 2024It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills.
23 January 2024
10 January 2024
12 December 2023If you’re shopping online for gifts, the deadline for ordering to get ’em in time for Christmas may be sooner than you think. Get it wrong and instead of presents under the tree, they could be held hostage at a courier firm’s out-of-town depot… To help avoid this, retailers now give their own final cut-off dates for orders you want...
7 December 2023
Clever ways to calculate your finances