Confidence in the UK's financial sector was dealt a blow today after an agency slashed the credit ratings of some of Britain's biggest financial institutions to reflect reduced Government support.
Payment Protection Insurance (PPI) gripes boosted the number of complaints made to the Financial Ombudsman Service (FOS) in the first half of 2011 by a massive 54%, compared to the amount of cases in the second half of 2010.
Santander is still comfortably the worst bank account provider for customer service, according to a poll of MoneySavingExpert.com users, despite claims it had cleaned up its act.
Lloyds Banking Group has said "sorry" for flogging worthless payment protection insurance (PPI) policies and promised a catalogue of measures to provide compensation for victims, in yet another sign of capitulation by banks.
Lenders have slashed interest on fixed rate mortgages, while the number of mortgages available to those with small deposits has also risen, new figures show.
Lloyds Banking Group has admitted defeat and is pulling out of legal action to stop the multi-billion pound payout of payment protection insurance (PPI) compensation to mis-selling victims.
5 May 2011
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