Santander is still comfortably the worst bank account provider for customer service, according to a poll of MoneySavingExpert.com users, despite claims it had cleaned up its act.
Lenders have slashed interest on fixed rate mortgages, while the number of mortgages available to those with small deposits has also risen, new figures show.
Banks have lifted their unilateral hold on complaints about the mis-selling of payment protection insurance (PPI) following their crushing defeat in the key judicial review.