Big six energy provider Npower is under fire from customers who've received huge bills months, and in some cases over a year, since they left the firm.
The big six energy companies could face a full-scale investigation into whether they are preventing competition in the market and making excess profits, reglator Ofgem has announced.
If you've signed up to a fixed price energy tariff in the past few years, your bill could be about to soar as 15 deals are ending soon. But you can beat the hikes – if you act now.
If you've switched energy provider in the last six years, you could be owed a slice of £200 million after energy regulator Ofgem found the big six suppliers guilty of failing to return money to millions of former customers.
The big six energy suppliers will be fined if they fail to meet new rules aimed at helping smaller firms break into the market, the energy regulator says.
Millions of energy customers who pay by direct debit will now get automatic refunds from their supplier, regardless of how much their account is in credit by.
First Utility has cut its fees for customers who pay for their gas and electricity by cash or cheque. But everybody who can should switch to paying by direct debit for their energy, to avoid up to £90 a year in extra charges.
18 February 2014
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