Phones

It costs pay-as-you-go and pay monthly customers who have exceeded their allowance more to make calls and send texts while in the UK than it does when travelling in Europe, research from MoneySavingExpert.com has found.

EE customers now have to pay for the privilege of getting to the front of the phone queue to speak to customer services, or face a potentially long wait on the line.

TalkTalk has upped the cost of its value line rental for the second time this year, but existing customers will only be hit by the price rise if they renew their deal.

MoneySavingExpert.com is warning users that we NEVER call anyone unsolicited, after we've been made aware of a new spate of imposters attempting to gain money from unsuspecting victims using our name.

Using your mobile abroad in the European Union becomes cheaper from today, whether you're making or receiving calls, sending texts or using the web.

About 800,000 pay-monthly Virgin Mobile customers will have their prices hiked by 2.5% next month. But if you're one of them, there's little you can do to leave your contract penalty-free as the firm has sneaked around Ofcom rules.

Shoppers now have more protection when buying goods and services and greater rights when things go wrong, as the EU Consumer Rights Directive is now in force.

A new broadband service has launched this week that doesn't require a landline.

TalkTalk TV, home phone and broadband customers can get a 15% discount on their monthly bill as long as they pay it off by credit or debit card within 24 hours of receiving it.

Frustrated football fans who bought a day's Now TV pass to watch Sunday's Premier League title deciders will get a refund from Sky after its internet TV service failed.